Forum Discussion

3 years ago

Solved

error code 0e6d1221 1df4e8dc 0000012d 912c9c10

The game does not start due to non-compliance with the minimum requirements of the video card. The game does not start due to non-compliance with the minimum requirements of the video card. A 4050 v...

puzzlezaddict
3 years ago
@DUONUMBERONE Your dxdiag shows a couple of errors related to the Nvidia graphics driver, so the place to start is with a clean uninstall and reinstall of the driver. Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If the manufacturer for your laptop offers an Nvidia driver, please use that, at least for now. (I can't find much information on the company, but I think it's just a rebrand of Clevo laptops, so it may not offer much in the way of drivers.) Otherwise, you can use the newest driver from Nvidia:

https://www.nvidia.com/Download/driverResults.aspx/212898/en-us/

puzzlezaddict

Hero+

3 years ago

@DUONUMBERONE Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

DUONUMBERONE
3 years ago
good afternoon, my friend, I'm attaching a file
DxDiag.txt128 KB
- puzzlezaddict
  Hero+
  3 years ago
  @DUONUMBERONE Your dxdiag shows a couple of errors related to the Nvidia graphics driver, so the place to start is with a clean uninstall and reinstall of the driver. Here's how:
  
  https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html
  
  If the manufacturer for your laptop offers an Nvidia driver, please use that, at least for now. (I can't find much information on the company, but I think it's just a rebrand of Clevo laptops, so it may not offer much in the way of drivers.) Otherwise, you can use the newest driver from Nvidia:
  
  https://www.nvidia.com/Download/driverResults.aspx/212898/en-us/