Forum Discussion

8 years ago

Solved

Error Code 109:e56fc6bb:eeecc7e6

Hello!

Last Saturday, after having played The Sims 4 for approximately 3h, I tried traveling with a family to Hare Square (the park in Windenburg). However, as I did so the message:

"The game failed to load. Error Code: 109:e56fc6bb:eeecc7e6. It is recommended that you relaunch the game" showed up. I've had an Error before on an earlier legacy save, which fixed itself after an update but it was also caused by an update (C&D) in the first place. Since I haven't recently bought any new stuff- or extension packs (I already have all of them) I really do not know what has caused this perticular Error.

I have tried:

Removing all my CC and then putting them back in (the CC does not seem to be the problem)
Repairing the game through Origin.
Troubleshooting.

However, I have gone into the game again to try and travel to Hare Square with the same family and it works perfectly fine. This got me thinking that maybe the Error only shows up after a certain period of time playing, or that it was a one time thing? The last time I had any sort of bug (Sims couldn't cook), "spotlight_en-us.package" would show up in the folder "cachestr", and once I found the faulty CC and removed it the spotlight package would not show up anymore. Everytime I now open the Sims, a spotlight package shows up without me even entering a save

file. Does this mean that the Error is still present in my game? Or is this related to something else?

I have tried searching for this same Error for several days now but I cannot seem to find any information on it, so help would be greatly appreciated! 🙂

(I've attached a DxDiag here too, in case it would be needed.)

DxDiag.txt99 KB

kreatora
8 years ago
@Othiilia
Sometimes we can do nothing. I have the same phenomenon in my cachestr folder, and I have only two script mods checked and up to date and funny - I don't have any reports about errors but new spotlight.package I have. Don't worry this is nothing serious 🙂

4 Replies

kreatora
Hero (Retired)
8 years ago
@Othiilia
This bug is related to same mods . This can happen very rarely and when checking mods you can not confirm which mod is the reason. We know it is mod but you can't catch the culprit. The only way to discover this is to check it one by one by traveling the same route 10 times - maybe even 20 times..Last time the culprit was Story Progression mod but it was reported in June.
This bug has always been associated with travel.
I don't work for EA
Othiilia
8 years ago
Hi, thank you for responding!
I've tried every single CC I currenly have by traveling the same route 20 times. I didn't encounter the Error again but the spotlight.package keeps re-appearing in the "cachestr". I do not have mods such as story progression, I only have CAS-items. Is there truly nothing else I can do to rid this Error? Either way, thank you so much for your response!
kreatora
Hero (Retired)
8 years ago
@Othiilia
Sometimes we can do nothing. I have the same phenomenon in my cachestr folder, and I have only two script mods checked and up to date and funny - I don't have any reports about errors but new spotlight.package I have. Don't worry this is nothing serious 🙂
Othiilia
8 years ago
Well that's a relief then 🙂 I was really worried there for a second, but I guess I'll just try playing on as usual.
Once again, thank you so much for your responses! :eahigh_file: