Error-code-135dec40-3fbbecd0-00000064-0
i just got a new pc, downloaded origin and sims 4 but when i try to run it i get a black screen and then it crashes with this error code 135dec40-3fbbecd0-00000064-00 i only get the error code when ...
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running as admin didn't work and the only antivirus the pc seems to have is the windows defender but i have allowed the app through the firewall and the controlled folders. i have attached the dxdiag here if it's any help.
@rallu07 Please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Please also plug your monitor into your graphics card, not the motherboard. While this may not be causing your current issue, it's better for game performance for the monitor to be connected directly to the card, so it should help down the road. This is a diagram I like to borrow from someone else:
Then download and install the newest graphics driver from Nvidia, which you can find here:
https://www.nvidia.com/Download/driverResults.aspx/170886/en-us
Restart before trying to play.
If you get the same error, please try playing in a new admin user account on your computer. Don't import any settings or data, and don't sign into OneDrive. You'll still be able to use your existing Origin account, and you won't need to redownload anything, but your saves and other content won't be available.
thank you for your advice, while it unfortunately didn't help with my error it definitely improved my pc's performance. i attached the message here. there doesn't seem to be anything wrong with it.
@rallu07 Try manually uninstalling and reinstalling the VC++ runtimes that Sims 4 uses. Start with the latest (2015-2019) runtimes, test, and go from there. Click Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ Redistributables. Click on the 2015 (or 2017, or 2015-2019) versions, both x86 and x64, and Uninstall. (Don't touch the versions from any other year.) Then download and install new versions directly from Microsoft:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
You need both the x86 and x64 versions, but you can skip the ARM version, which is for a different class of device. Restart your computer before trying to play.
If that doesn't help, you can repeat the process with the 2010 and 2013 runtimes, again both x86 and x64:
2010 x86: https://www.microsoft.com/en-us/download/details.aspx?id=8328
2010 x64: https://www.microsoft.com/en-us/download/details.aspx?id=13523
2013: https://www.microsoft.com/en-us/download/details.aspx?id=40784
And again, restart after reinstalling and before trying to play.
i'm sorry for the late reply, i've been quite busy. i still couldn't fix it but someone said it could be something to do with the bios? i checked and mine is american megatrends inc 2003 10/11/2019, but since i don't know what i am doing when it comes to technology i don't feel like trying to update it myself because i don't wanna brick my pc. i could find someone to do it for me but it's not something i necessarily want to do for now unless it could help with my error so i wanted a second opinion.
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