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EmilyMansfield0's avatar
EmilyMansfield0
2 years ago

Error Code 801 (March 2nd, 2024)

I've tried it all. I updated all my mods, removed my mods, restarted my computer, repaired the game, cleared my caches, scanned for viruses and malware, cleared out my gallery; you name it, I've trie...
pc
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@EmilyMansfield04 Gotcha, okay, the team is requesting some info on these. Can I get the following from you?

  • EA App/Steam/Epic:
  • EA ID/Steam user ID:
  • Attach the EA App Error Report ID Here
  • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
  • Windows OS:
  • Windows OS version:
  • GPU model and driver version:
  • Region:
  • Are you using an internal or external drive?
  • Are you using an HDD or SSD?
  • Date this issue started (is it still happening?)
  • Any other errors?
  • If possible, share a Screenshot or Clip:
  • Can you attach a DxDiag?
EmilyMansfield0's avatar
EmilyMansfield0
2 years ago

EA

EA ID: Emilymansfield04

Couldn't find this

These are my specs:

12th Gen Intel(R) Core(TM) i5-12500H 2.50 GHz

16.0 GB

64-bit operating system, x64-based processor

OS Build: 22631.3155

Windows Version: 23H2

Internal hard drive

Region: I purchased my computer in Canada, but I'm living in Europe now if that matters

This issue started about 5 hours ago

Also, another person that commented on this thread mentioned the orange exclamation marks, i've had two of those for awhile now, but i totally forgot about it as it was random and never affected my gameplay or game at all, just thought it was a bug/

I'm having trouble finding the exe for the DxDiag

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @EmilyMansfield04  Do you have more exclamation marks now?  If so, it's a known issue and we don't need your dxdiag or any other information, although it would be helpful for you to provide your save.

    • EmilyMansfield0's avatar
      EmilyMansfield0
      2 years ago

      I'm not totally sure how to provide this. When i try to upload it as a file it just says unsupported extension type. i cannot check if there is the exclamation marks still, i assume yes, but it is only in 1 world that i dont really play in so i haven't checked for awhile. and now, i am totally unable to load into any world, the screen just loads forever.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        2 years ago

        @EmilyMansfield04  Just to make sure, can you load a new save, with no mods present?  And when you say loading takes forever, do you mean you click Load Game and it loads forever, or that you choose a lot to load and that doesn't work?

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