Error message when I play Sims 4
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? I don't have any.
Steps: How can we find the bug ourselves? 1. Start the game 2. Attempt to load or make a new game 3. When the world menu comes up, select whichever household you want to 4. It won't work! Error message pops up
What happens when the bug occurs? You won't be able to play
What do you expect to see? The game should start (I should be in the house of my household)
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Hey!
This my first time posting to the forum, so excuse me if it isn't in the right spot. If it's not, can someone direct me to what part of the forum this goes to?
I've been trying everything I can to get my game up and running again! Whenever I try to start a new game or load a new one, it lets me go as far as the household selection (You know, where you can see all of the houses in the world and pick which one you want to play in.), but that's it. The spinning plumbob loading screen pops up as normal, but it continues to spin for at least 3-4 minutes. When the plumbob flied off, an error message pops up instead of your house. This it exactly what it says (I also tried to get the format right because I don't know how to screenshot on the computer I'm using.):
The game failed to load. Error code:
123:9d5d0e8f:b1d3c02d. It is recommended that you
relaunch the game.
It doesn't matter how many time I do this or what I do. I've tried everything I can think of! I used the "repair" button on Origin (nothing happened), tried to update it (it just said it was up to date), I removed my mods (nothing), put them back (nothing), disabled them (nothing), re-enabled them (nothing), and even uninstalled and reinstalled the game. Literally noting has worked or even changed the message in the slightest. I've been dealing with this for about a week now, and I've been doing ^^ that stuff over its course. Someone PLEASE help! I dont want my game to be rendered useless!
Thanks so much!!!
