Forum Discussion

Em2280's avatar
Em2280
Seasoned Newcomer
24 days ago

Re: PSA: Sims 4 "Failed to launch game - An error on our end" -> Check Your Mods!

Is anyone else being met with "An error on our end caused the launch to fail. Try again a little later" When they try to launch their Sims 4 game?

I've removed most of my CC Mods and the game was working fine after the most recent update so what's happening? 

9 Replies

  • Lidsabeast321's avatar
    Lidsabeast321
    Seasoned Newcomer
    24 days ago

    The same thing has been happening to me since yesterday. I tried everything google suggested and nothing has fixed it so i make a ticket to ea app.

  • luthienrising's avatar
    luthienrising
    Hero+
    24 days ago

    genpvw8lae6u​ That folder isn't publically accessible. Could you share it please? if you prefer, you can DM me a shared link. I'd like to check if anything here isn't already known to me for support.

  • Amailene2019's avatar
    Amailene2019
    Seasoned Newcomer
    24 days ago

    I also made a ticket. This is getting to be ridiculous. Good luck to you! 

  • shybria's avatar
    shybria
    Rising Newcomer
    19 days ago

    Error occurred on our end. I’m having the same trouble with everybody else I guess which is really ridiculous. Everybody finally found a way to fix their game and enjoy the Sims four but we really can’t because of the same situations that are happening with EA. This is going to be frustrating every single time the game update you guys dropped the ball.

  • paperbagkid's avatar
    paperbagkid
    Rising Newcomer
    19 days ago

    Having the same thing happen. I've tried literally everything to fix it that I could find online, nothing worked. Same thing that removing all my CC worked. Sucks because it was working fine yesterday morning, and I've spent the last two days straight trying to fix it. :/ Good luck to y'all as well!!

  • ktbearrr's avatar
    ktbearrr
    Seasoned Novice
    15 days ago

    In Windows, search for your "controlled folder access" and turn it OFF! It's in Windows Security under Ransomware protection. This is the only thing that worked for me after hours of trying everything! 

  • adrianswall's avatar
    adrianswall
    Newcomer
    8 hours ago

    I rarely comment on forums but this tip works. You're a godsent ktbearrr! I literally uninstalled the game, EA app, deleted all of my packs, mods, you name it. I even tried playing it on Steam (had to redownload it through it). It wouldn't open for some reason. Tried the terminate EA app and updater/background whatnot on Taskbar. At the end of the day, I lost all of my save files. All because I saw this "An error on our end..." upon opening the game after the last update. Thank you so, so much.  

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