Error while launching The Sims 4
I have a problem with The Sims 4 for the last month. After I try launch the game in EA App or in the game folder it just doesn't work, I get the messenge saying "Error. Try to turn the game on later"...
Forum Discussion
@Paula11133222 Given the other issues you're reporting, as well as the errors in your dxdiag (and thanks for providing one), I would go straight to a repair install of Windows. Here's how (option two):
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/#Two
This shouldn't delete any of your data, but if you get to step 14 and are NOT asked to keep personal files and apps, back out and start over.
Once you've finished the repair install, please uninstall the EA App with Revo, again, and reinstall it in another brand-new admin Windows account. The account should be local, as in, not linked to your Microsoft account. Please first repair Sims 4 in that account, then try to play.
If you use a third-party antivirus, please disable it, temporarily of course, before reinstalling the EA App, and don't reenable it until after you've tested Sims 4. As long as you don't do anything else at the same time, your computer should be safe.
@puzzlezaddict I did all the thing you suggested and sadly it still doesnt work :c
@Paula11133222 Please try again to launch Sims 4, then look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of this attempt to play Sims 4. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Please also let me know what antivirus you use.
I actually use just Windows Security as a antivirus. I used Mcafee, but I don't use it for some time already. I also add all EA folders to expections in Windows Security.
In the Reliability Monitor I got this error, I tried to open The Sims 4 a few times to make sure it will be the same one.
Source Controls the DTS audio processing object.Summary Operation stopped.
Date 13/06/2024 14:18
State The report has been sent
Description Path to the causing application: C:\Windows\System32\DTS\PC\APO4x\DtsApo4Service.exe
Problem signature
Problem event name: BEX64
Application name: DtsApo4Service.exe
Application version: 1.13.0.0
Application timestamp: 6537ac99
Module name with error: dtscnt64.dll_unloaded
Module version with error: 4.10.22.0
Error module timestamp: 634902d8
Exception offset: 0000000000024d2e
Exception code: c0000005
Exception data: 0000000000000008
OS version: 10.0.22631.2.0.0.768.101
Locale ID: 1045
Additional information 1: b4ee
Additional information 2: b4ee5de6a2322745523997a782b35692 S
upporting Information 3: 277e
Additional information 4: 277e19c30fbd5f6bb531ec9e027c37c3
Additional information about the problem Package ID: a83ce4036348fc1a6db535f2654b3747 (2140676513082324807)
@Paula11133222 This error references a component of Asus's sound enhancement software. So please disable it, as described here:
https://www.asus.com/support/faq/1044147/
If that doesn't help, open the Task Manager and kill anything with DTS in its name; any relevant services would likely be in the background processes list. These services would likely restart with Windows, which is normal, so this isn't a fix so much as a useful test.
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