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kspringy's avatar
kspringy
9 months ago
Solved

Excessive load times, simulation lag rendering game unplayable

TS4 taking 5+ minutes to load, simulation lag is insane, doesn't make a difference whether I load in with or without mods. This started a week or so ago, so could be a result of the update? I have up...
pc
  • NightlyCoffee's avatar
    NightlyCoffee
    7 months ago

    Just an update: I solved my issue.

    Turns out, my computer was having hardware problems. The cooling system was the culprit. My CPU was getting too hot and was trying to throttle everything. We bought a new cooling system for my PC and now my game runs smooth as butter again.

puzzlezaddict's avatar
puzzlezaddict
Hero+
8 months ago

@NightlyCoffee  Are you running GPU Tweak or anything else from Asus?  I ask because your dxdiag lists a number of errors from what is apparently a component of Asus software, including GPU Tweak.  Please shut down any of these programs you have installed, by which I mean either uninstall them or kill them in the Task Manager and make sure they don't restart.  (Check the background processes list too.)  If your main save is still affected, please test in a new one.

If you see the same problem in a new save, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

NightlyCoffee's avatar
NightlyCoffee
8 months ago

Thank you so much for responding.

I'm not very tech savvy, so unfortunately I'm unaware if my computer is running GPU Tweak and Asus. My husband set this computer up for me. I did try to uninstall those files, but I couldn't find them in the uninstall programs list. I did, however, follow your instructions and did a clean boot only having EA Background Service running. It didn't make a difference in my main save or a brand new save. Everything was still unbearably laggy and choppy.

I decided to install the EA App and TS4 on my husband's computer and I transfered my saves/tray/mods/user settings to his computer. The game ran smooth like butter including my current save file. I played it for over an hour on his computer and had zero issues. Definitely something on my computer causing issues with the game.

I'll have my husband look at my computer and see if he can remove the Asus stuff causing issues. I'll also try uninstalling TS4 on my computer and install it fresh and see if that helps.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    @NightlyCoffee  Another thing you can try is playing Sims 4 while your computer is offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable.  Even if you'd never play like this in general, it's a useful diagnostic test.

    Let me know what you and your husband find, and we'll go from there.

    • NightlyCoffee's avatar
      NightlyCoffee
      7 months ago

      Just an update: I solved my issue.

      Turns out, my computer was having hardware problems. The cooling system was the culprit. My CPU was getting too hot and was trying to throttle everything. We bought a new cooling system for my PC and now my game runs smooth as butter again.

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