EXPANSION PACKS R MISSING
My expansion packs are missing. I have bought a ton of expansion packs and they are all missing, every single one of them. I have tried everything. EVERYTHING to get them back and nothing has worked.
Forum Discussion
1 Reply
- EA_Solaire
Community Manager
Hello 0slsd1ovwaj6
If your game library isn't showing your add-ons in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.
Please also check your Order History in the EA app- if your Order History is showing as blank and you're not seeing any previous purchases you've made here, this is another way to verify that you're currently logging into the app with the incorrect login details.
I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.
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- EA_Cade9 months ago
