Family Portrait Item Not Available

Hello,

as some players were able to download the free stuff item "family portrait" in April 2018.

I am not able to download the item as there is no button on my game.

If you clicked the button you could connect your account to another screen

where you could enter your phone number and receive the item. 
More detailed information on how to receive "family portrait":
https://sims-online.com/the-sims-4-how-to-get-the-free-interactive-family-portrait-from-the-sims-mobile/

Image 1: This is how it looked for players who received the item.

Image 2: However, this is how my screen looks like with a missing button. (see image attached)

Please provide support for this issue.

Thanks and best regards