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crinrict's avatar
crinrict
Hero+
10 years ago
Solved

[FAQ] 64 Bit for PC - Post your questions/concerns here

What is 64-bit? All modern versions of Windows are available in two flavors: 32-bit and 64-bit.  Most users on Windows 7, Windows 8 and Windows 10 are using the 64-bit version. 32-bit Windows c...
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crinrict's avatar
crinrict
Hero+
10 years ago

I get the following Error Message: Unable to Start, Initialization error at startup: 135dec40:984c6a38:000000077

This error seems to occur for the 64 bit version as it seems something about the game is corrupt and the 64 bit version can't be loaded. Try either of the following suggestions

  • Right-Click on the game in Origin and hit repair game
  • Right-Click on the game in Origin and hit game properties. Then change your language to something different, let it update, then switch back to yours. This might take a while
  • Reinstall the game.

How can I find out, if the game is actually running the 64 bit version ?

  • Minimize your game
  • Start the task Manager by right-clicking on the Windows bar and choosing Task Manager
  • For Win 7 find TS4.exe under processes. If it has a *32 next to it, you're running 32 bit. In Win 8 and 10 it will say The Sims 4 (32 bit) 

I should have > 4 GB RAM and Win 7/8/8.1/10 but yet it's running the 32 bit version

  • First make sure that it's set to run the 64 bit version in Origin (click on game details, run 64 bit)
  • If that is the case and it's still running 32 bit, make sure that the language of Origin and the language of the game match. Change language of Origin if necessary, then launch the game again. Be aware that Spanish (Mexico) <> Spanish (Spain) and similar.

All kinds of errors with Visual C++ Redistributable

If you get any errors with either the Visual C++ Redistributable itself or the follwoing dlls: msvcr<insert number>.dll, msvcp<instert number>.dll and similar, you need to make sure you have the 64 bit version of Visual C++ Redistributable 2013 properly installed on your computer

First make sure you have all Windows Updates and Service Packs available installed. If that doesn't help, proceed to steps below.

  1. Go to Add Programs and find Visual C++ 2013 x64 Redistributable. If you do not have this, you will need to install it. If you do have it, uninstall it.
  2. Go to this page: https://www.microsoft.com/en-US/download/details.aspx?id=40784

  3. Choose your language (= Language your Windows installation is in)

  4. Click Download

  5. Put a check mark next to  this file: vcredist_x64.exe and then download

  6. Double click on the downloaded file to install.
IamPonyPinkiePi's avatar
IamPonyPinkiePi
10 years ago

At first I want to appreciate all Maxis and EA members to improve TS4 and released this update.The new visual effects are nice.However I find a severe bug when it runs game in 64bit mode.The problem is stated as followed:

Some laptop(mainly gaming laptop)has two graphic cards and when it's running games that require lots of resources,it will switch to the High Performence graphic card automatically as long as the driver is latest and the setting is correct.However after the Sims 4 released 64bit update,there's a big problem for TS4 to detect High Performence graphic card such as Nvidia and AMD and therefore the game will show an error message,forced to be run with intergrated graphic cards like Intel HD.Even I use control panel of Nvidia to force TS4 running at Nvidia graphic card,it still doesn't work.As a result,once you use higher visual settings,the game will become very laggy.At first I thought it's my own problem but after testing it on my classmates' laptops I fond that this is a common issue and is especially high likely to happen on those top mobile graphic cards,such as GTX970M or GTX980M(Mine is 980M).Fortunately I can temporarily solve it by starting the game on 32bit mode.On 32bit mode the game can successfully detect and run with high performence graphic card.However I don't think this will be an excuse to not fix it.So I wish the team will check and solve the issue on the next update,making the game experience better with 64bit mode.

Best regards.

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Thanks for that info. That's good to know.


    Can you post a screenshot of that error message ?

    • IamPonyPinkiePi's avatar
      IamPonyPinkiePi
      10 years ago

      I would love to help but unfortunately I think the message will display only at the first time you run the game after update because now I won't see it anymore.However I can approximately remember what did the message say.It's like 'The game cannot verify you graphic card,so the settings will adjust automatically.'

      Besides,that message is a in-game message,not a Windows OS message.

      Wish these can help.

      • crinrict's avatar
        crinrict
        Hero+
        10 years ago

        Hm, that's usually the message you get when the game doesn't know the card exists so it just assumes something and adjusts your settings to what it's thinking it would be fine.

        After that, you can set the settings yourself to whatever you think appropriate. Should not have anything to do with if the game runs on the card or the chip.

        I'll try if I can get some more info on this.


        Thanks again.

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