Forum Discussion

SimsCDR's avatar
SimsCDR
6 years ago
Solved

[FIXED] [CHINA] The Gallery cannot log in

Product: 模拟人生4 Platform:PC Which language are you playing the game in? 中文（繁體） How often does the bug occur? Every time (100%) What is your current game version number? 1.60.54.1020 What expansio...
pc
  • barooshka's avatar
    barooshka
    6 years ago

    The gallery is working for me now! I think you can try if it can work for you now.

LyuKefan's avatar
LyuKefan
6 years ago
@SimsCDR Wondering whether they're ever going to fix this problem, or this is just permanent. I just want a notification, an explanation or something.
  • mike200075's avatar
    mike200075
    6 years ago

    YES,even i use the vpn but still can not log in ,

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      6 years ago

      Edited: updating the information we would need, and marking this as a solution for visibility - we are not considering this fixed.

      Hi everyone,

      Thanks for your posts! If you are still unable to connect to the Gallery today, could you please try the connection troubleshooting steps in this guide?: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/#testconnection ('If you can't connect' section)

      Once you have completed those steps, please, give it another try. If it's still not connecting, please, share with us the following information so we can investigate:

      • Platform (PC / Mac / Xbox One / PlayStation 4): 
      • Country:
      • Internet provider (ISP): 
      • Date and time when you tried to connect (please, include the timezone): 
      • Are you using a VPN? If yes, which VPN?: 
      • If you are on PC/Mac, Origin version (you can find this from the Origin top menu, under Help > About): 
      • If you are on PC/Mac, please send the ConnectionStatus.txt file you can find in Documents\Electronic Arts\The Sims 4 to @SimQARobo or myself by DM
      • What you are experiencing (are you seeing an error message, an endless loading animation, or something else?)

      Feel free to send me a DM with the details if you prefer that over posting publicly.

      Thank you,

      -Mai

      @SW929818 I've moved your post here, as you seem to be experiencing the same issue than @SimsCDR.

      • LyuKefan's avatar
        LyuKefan
        6 years ago

        @EA_Mai

        Hi! Thanks for your reply and suggestions.

        My guess is that our government has blocked something 😢. 

        Usually we can use VPN for this kind of issue, like we connect to Instagram or some other websites. But in this case VPN doesn't help at all. 

        Just wonder whether EA is going to fix this problem, or you can do nothing about this either (which is totally understandable). 

        Thanks!

        Platform (PC / Mac / Xbox One / PlayStation 4): All platforms


        Country: China (only mainland)


        Internet provider (ISP): All providers


        Origin version (you can find this from the Origin top menu, under Help > About): 10.5.63.37653 - 758549


        Date and time when you tried to connect (please, include the timezone): Everytime since the end of January


        Are you using a VPN?: Yes.

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