[FIXED] [CHINA] The Gallery cannot log in

@EA_Mai

Hi! Thanks for your reply and suggestions.

My guess is that our government has blocked something 😢. 

Usually we can use VPN for this kind of issue, like we connect to Instagram or some other websites. But in this case VPN doesn't help at all. 

Just wonder whether EA is going to fix this problem, or you can do nothing about this either (which is totally understandable). 

Thanks!

Platform (PC / Mac / Xbox One / PlayStation 4): All platforms

Country: China (only mainland)

Internet provider (ISP): All providers

Origin version (you can find this from the Origin top menu, under Help > About): 10.5.63.37653 - 758549

Date and time when you tried to connect (please, include the timezone): Everytime since the end of January

Are you using a VPN?: Yes.

@LyuKefan I think EA server must have some problem ,because use a vpn but still not work is a very Strange things。

@EA_Mai I think your gallery not work is very strange,EA has some other games like Apex legends and Battlefield，Their multiplayer can work in china.But the sims4 gallery Can't work, come on。。。it just a gallery.I also see some other countries player say their gallery can't work on twitter att the end of January. So i think your server must have some problem.
i think your server must have some problem.

I think your server problem just like the game Metal Gear Solid V: The Phantom Pain ’s Online mode(FOB mode),For a while, its online mode did not work in China (but it can work by use a vpn), but then the game company solved this problem, so I hope you can solve this problem by learning the game I talked about。it's just a Gallery.

(Posts merged by CM)

Looking at this picture, players from other countries also respond to similar problems, so I think there must be some problems with your server recentlyLooking at this picture, players from other countries also respond to similar problems, so I think there must be some problems with your server 

I am in China and I can't visit gallery either. VPN doesn't work.

I wonder if your server have some problems.

Could you please give us a reply, or just tell us if our government locked something? Thank you!

[Edited by EA_Mai - please, don't post several posts in a row. You can edit your own posts and add more information if you want on the top right corner, under the ··· menu]

@EA_Mai https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Cannot-connect-to-Gallery/m-p/8663540/highlight/true#M163670https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Cannot-connect-to-Gallery/m-p/8663540/highlight/true#M163670

Take a look at this link, I think this is the same problem .Other players in other countries  have similar problems, So this problem still exists and has not been really solved.I am a xboxone player in china , So this is more inconvenient for me than other computer players because It is much more difficult for xboxone player  to use some software that changes IP, such as VPN,And using a VPN now doesn't work。Please slove this problem. And this  game in PC  has just been updated in Simplified Chinese, which means that you still welcome Chinese players, and you don’t want this problem to continue, right?

• Platform PC 
• Country: Mainland China
• Internet provider (ISP): China Unicom
• Date and time when you tried to connect (please, include the timezone): 0227, tried to connect whole afternoon, but failed 
• Are you using a VPN? If yes, which VPN?: Astrill
• If you are on PC/Mac, Origin version (you can find this from the Origin top menu, under Help > About): 10.5.64.37936 - 758832
• What you are experiencing (are you seeing an error message, an endless loading animation, or something else?: When clicking the Gallery, was told "Connection is required"  and after clicking "Connecting" bottom, the program first showed "Attempting to connect",then the program crashed

Please help to fix the issue! Thanks