The gallery is working for me now! I think you can try if it can work for you now.
EA StaffEdited: updating the information we would need, and marking this as a solution for visibility - we are not considering this fixed.
Hi everyone,
Thanks for your posts! If you are still unable to connect to the Gallery today, could you please try the connection troubleshooting steps in this guide?: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/#testconnection ('If you can't connect' section)
Once you have completed those steps, please, give it another try. If it's still not connecting, please, share with us the following information so we can investigate:
Feel free to send me a DM with the details if you prefer that over posting publicly.
Thank you,
-Mai
@SW929818 I've moved your post here, as you seem to be experiencing the same issue than @SimsCDR.
Hi! Thanks for your reply and suggestions.
My guess is that our government has blocked something 😢.
Usually we can use VPN for this kind of issue, like we connect to Instagram or some other websites. But in this case VPN doesn't help at all.
Just wonder whether EA is going to fix this problem, or you can do nothing about this either (which is totally understandable).
Thanks!
Platform (PC / Mac / Xbox One / PlayStation 4): All platforms
Country: China (only mainland)
Internet provider (ISP): All providers
Origin version (you can find this from the Origin top menu, under Help > About): 10.5.63.37653 - 758549
Date and time when you tried to connect (please, include the timezone): Everytime since the end of January
Are you using a VPN?: Yes.
@mike200075 oh yes! I saw your reply before, but I forgot when I wrote the feedback to @EA_Mai yesterday. I just have re-edited it, thanks for your reminding!
@mike359I saw those twitters too, but just a few. I don't see any after 02/04/2020. I think their problem is caused by the update. Sometimes when EA is updating the game, the
(Posts merged by CM)
i stay in the UK and i have the exact same problem i cant go online and when ever i try to go online it says that one or more of the sims online services are down and to try again later this has been the same for 3 days.
Community Manager
