Forum Discussion

SimsCDR's avatar
SimsCDR
6 years ago
Solved

[FIXED] [CHINA] The Gallery cannot log in

Product: 模拟人生4 Platform:PC Which language are you playing the game in? 中文（繁體） How often does the bug occur? Every time (100%) What is your current game version number? 1.60.54.1020 What expansio...
pc
  • barooshka's avatar
    barooshka
    6 years ago

    The gallery is working for me now! I think you can try if it can work for you now.

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
6 years ago

Edited: updating the information we would need, and marking this as a solution for visibility - we are not considering this fixed.

Hi everyone,

Thanks for your posts! If you are still unable to connect to the Gallery today, could you please try the connection troubleshooting steps in this guide?: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/#testconnection ('If you can't connect' section)

Once you have completed those steps, please, give it another try. If it's still not connecting, please, share with us the following information so we can investigate:

  • Platform (PC / Mac / Xbox One / PlayStation 4): 
  • Country:
  • Internet provider (ISP): 
  • Date and time when you tried to connect (please, include the timezone): 
  • Are you using a VPN? If yes, which VPN?: 
  • If you are on PC/Mac, Origin version (you can find this from the Origin top menu, under Help > About): 
  • If you are on PC/Mac, please send the ConnectionStatus.txt file you can find in Documents\Electronic Arts\The Sims 4 to @SimQARobo or myself by DM
  • What you are experiencing (are you seeing an error message, an endless loading animation, or something else?)

Feel free to send me a DM with the details if you prefer that over posting publicly.

Thank you,

-Mai

@SW929818 I've moved your post here, as you seem to be experiencing the same issue than @SimsCDR.

mike359's avatar
mike359
6 years ago

@LyuKefan I think EA server must have some problem ,because use a vpn but still not work is a very Strange things。

@EA_Mai I think your gallery not work is very strange,EA has some other games like Apex legends and Battlefield，Their multiplayer can work in china.But the sims4 gallery Can't work, come on。。。it just a gallery.I also see some other countries player say their gallery can't work on twitter att the end of January. So i think your server must have some problem.
i think your server must have some problem.

I think your server problem just like the game Metal Gear Solid V: The Phantom Pain ’s Online mode(FOB mode),For a while, its online mode did not work in China (but it can work by use a vpn), but then the game company solved this problem, so I hope you can solve this problem by learning the game I talked about。it's just a Gallery.

(Posts merged by CM)

  • mike200075's avatar
    mike200075
    6 years ago

    en..look this..

    • LyuKefan's avatar
      LyuKefan
      6 years ago
      @mike200075 啊！那就真的很奇怪了！我在Twitter上搜，国外玩家最新一条提到工坊连接不上的推还是发布在2月4日，刚好是EA更新游戏那段时间。而过后ts4跟ea账号底下评论都鲜有看到有提到工坊连接问题。就搞不懂了。
      • EA_Arrenai's avatar
        EA_Arrenai
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        6 years ago

        Sul sul, @LyuKefan.

        We greatly appreciate your participation in the thread, but as this Answers HQ forum is English, we request that replies also be in English so that everyone can follow the discussion.

        Thanks and happy Simming!

        Arrenai 🐱

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