Forum Discussion

SimsCDR's avatar
SimsCDR
6 years ago
Solved

[FIXED] [CHINA] The Gallery cannot log in

Product: 模拟人生4 Platform:PC Which language are you playing the game in? 中文（繁體） How often does the bug occur? Every time (100%) What is your current game version number? 1.60.54.1020 What expansio...
pc
  • barooshka's avatar
    barooshka
    6 years ago

    The gallery is working for me now! I think you can try if it can work for you now.

SimQARobo's avatar
SimQARobo
Icon for EA Staff rankEA Staff
6 years ago

Hello.

I would like to collect more ConnectionStatus files from affected users.

If you have not sent me your ConnectionStatus.txt and would like to, please send me a private message with the following:

  • \Documents\Electronic Arts\The Sims 4\ConnectionStatus.txt
  • The country/region that you are in
  • What you are experiencing (are you seeing an error message, an endless loading animation, or something else?)
coolangel2012's avatar
coolangel2012
6 years ago

I shall supply some information about what happend to me and other players who have failed to access Sims4 Gallery:

After I started the game via Origin(The Origin was online!), I tried to use the Gallery.But when I click the Gallery bottom on the right cornor,the program told "Connection is requrired"  and asked me whether to connet or stay offline. When I clicked "Connet" bottom, the program first showed "Attempting to connet",then the program just freezed(just like crashed) .After a while,it showed "could not connet".

  • barooshka's avatar
    barooshka
    6 years ago

    @coolangel2012It's exactly the same for me (including the freezing phase).

      • mike200075's avatar
        mike200075
        6 years ago

        @EA_Mai  SimQARobo talk to me and i also reply,i hope you and he can slove this problem.

About The Sims 4 Technical Issues - PC

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