We believe this is fixed now. If anyone is still encountering this issue, please let us know.
hi, this past hour, I haven't been able to connect to the sims 4 gallery. and it says that I can't connect because my sims 4 isn't registered to my ea account. (picture below) does anyone have of had the same problem? please help
Just a few days ago I was playing Sims 4 and was able to access the online gallery. I logged into today and no matter what I tried I could not access the gallery. A message pops up saying "You must have The Sims 4 registered to your EA account to access online features". Obviously, I found this a little weird since I registered my game almost a year ago and now it's telling me it isn't registered? So I input my product code again and (of course) it says it's already been used.
I logged out of Origin and then in again. I clicked "repair" on my Sims 4. Nothing is working. Is this just a server glitch? An update error? I don't know. Can someone help me?
P.S. I also opened Sims 4 using the shortcut and also just through Origin to see if there was a difference. There wasn't. The same message kept popping up.
I have the same problem! It's so frustrating. Sorry that this isn't an answer, but someone REALLY needs to address this. Hopefully if more people complain, it will be seen.
Community Manager
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