Flashing white screen at startup
Every time I start up the Sims 4 whether it be through Steam or the EA app it opens to a flashing white and black screen and I have to manually close it through task manager to close it.
I've tried:
- removing all mods
- repairing it on EA app
- checking for driver updates (they are all up to date)
- reinstalled
- tried countless other tips I found on the internet including with my antivirus program from this post: https://answers.ea.com/t5/PC/White-screen-on-startup/m-p/14197166
I attached my diaxdiag
I would appreciate any and all help!
@JustaPersonToo Thanks for including a dxdiag, which is almost always helpful. Please try the suggestions here:
https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/game-won%E2%80%99t-launch/4992631/replies/5000160
https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/managed-to-fix-my-problem-where-it-crashes-during-launch-after-update/4998584Or enable night mode before launching Sims 4; it can be turned on and off whenever you want.
Separately, your dxdiag crashed multiple times while running, which could be a fluke or a sign of a system issue. So it's a good idea to run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
If these steps don't help, please post a new dxdiag.
