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5ctdk3cagz7m's avatar
5ctdk3cagz7m
New Rookie
26 days ago

Managed to fix my problem where it crashes during launch after update

So I tried everything possible and that was recommended to do. But what worked for me, is to go to settings on your pc and then to display-graphic. From there you should scroll down till you see The Sims 4. Ones you see it, click on it and a button for ''alternative'' should appear. Click on it, and you will see what graphic perfromance the game is running on, whether it is Nividia or Intel for instance. For me it said that my game was running on Nividia, so I thought to myself maybe this graphic setting is causing it to crash. I then changed and set it to run on my Intel UHD Graphic. From then, I went on to launch the game to see if it made a difference, and it definitely did. My game is finally booting again and working as normal. I went back to settings to change to my dedicated graphic card (Nividia) to try and to see if the problem is still there. I tried launching the game with this setting, and it worked again. 

Try this method and see if it works for you too. If you have any questions, do ask.

  • Jolovely08's avatar
    Jolovely08
    Seasoned Newcomer

    Yesss It worked for me as well only thing i would add is that if your game is listed in the apps after you go to display-graphic you have to add the game from  your program file which is normally Program Files\EA Games\The Sims 4\Game\Bin. Hope this helps someone !!

    • 01531269's avatar
      01531269
      Seasoned Newcomer

      I'm not even kidding when I say this but you just helped me open my sims 4 game after 2 weeks of it crashing tysm !!

  • Hi there, 

    I went to try your solution but I don't have The Sims in my list of games, tried by myself but I seem unable to find how to add it, could you maybe help?

    Thank you.

     

    EDIT: OMG!!!!!!!!!!!!!!!!! I found it just after I wrote the reply and it worked!!!!! Thank you sooooooo much!!!!! Massive thanks.

  • Has worked for me too! So glad, Thankyou. I was nervous to mess around with all the other settings so this was easy! 
    although it’s not in full screen so not sure what I’ve done LOL 

    Thankyou xx 

  • Any idea why Sims 4 wouldn't show on this list? Please ignore my kids games 🤣

    • 5ctdk3cagz7m's avatar
      5ctdk3cagz7m
      New Rookie

      Did you manage to work it out? I actually am not sure. But there should be an option to browse for apps and add to the list, do you have that ''browse'' button?

    • 5ctdk3cagz7m's avatar
      5ctdk3cagz7m
      New Rookie

      Try whichever, either high performance or power saving. See if any of them gets your game to work again.

  • spargo7's avatar
    spargo7
    Seasoned Newcomer

    Thank you so much for this. Just tried and it worked. 

  • LipSmacker2's avatar
    LipSmacker2
    Seasoned Newcomer

    Oh my go thank you!! This worked for me too! Finally. Now to updating mods lmao. 

  • Jerea333's avatar
    Jerea333
    Seasoned Newcomer

    Hello thanks for helping, I am trying to follow your instructions on Windows10. I dont see the "alternative" button. Ive attached what I see. Are the steps different for Windows 10? 

     

    • 5ctdk3cagz7m's avatar
      5ctdk3cagz7m
      New Rookie

      It says that no app is listed. Click on the browse button and search for the sims 4, look for the file TS4_x64. Ones you have added the game to this list as an app, you will be able to see the button for alternative when you click on the app.