forced to shut down in the first loading window of the sims4 game
@kimmyni Your dxdiag shows that Sims 4 is crashing due to your antivirus software. Most of the documentation I can find is in Korean, but it looks like the service is from RaonSecure? The error itself also suggests that you have multiple resources from this software installed at the same time, so I would suggest uninstalling it and reinstalling it regardless of the Sims 4 errors.
After uninstalling and before reinstalling the software, please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
These are built-in Windows functions, so they're perfectly safe to run even without an antivirus active. Once you've done this, please launch Sims 4 once, to make sure it works. As long as you don't do anything else at the same time, your computer should be safe.
Whether or not Sims 4 runs, reinstall the antivirus, and set exceptions for TS4_x64.exe and EADesktop.exe. Let me know whether you can play. OneDrive could still be an issue here, but it's best to take care of the more obvious problems first.
