Forum Discussion

3 years ago

Solved

Frames Per Second issue.

It may be my system only or a more common issue. Typically the game runs at an average of 140 Frames Per Second. At random times but often enough to be annoying when I go into build mode and return t...

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puzzlezaddict
3 years ago
@3b28ef78a4e0f324 This has been a known issue for years now, with no reliable fix, unfortunately. Here's the master thread:

https://answers.ea.com/t5/Bug-Reports/OPEN-PC-MAC-Massive-Lag-when-entering-and-exiting-BuyBuild-Mode/td-p/9204644

If the suggestions below don't help, I'll merge your thread into that one, but before doing that, I did want to say that LEDKeeper2 is crashing on your system. It's part of MSI Dragon Center, or whatever MSI is calling its software now, so please try disabling either LEDKeeper2 or the entire suite of apps. You can do so in the Task Manager, but if the apps restart themselves, you'll need to disable the services manually. In that case, hit Windows key-R and enter "msconfig" without quotes, then disable the related entries.

If that doesn't help, try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

Finally, it sounds like you haven't enabled vertical sync anywhere considering 140 fps is more than twice the refresh rate of your monitor. But please let me know if you've taken any steps to cap framerates either overall or within Sims 4.

puzzlezaddict

Hero+

3 years ago

@3b28ef78a4e0f324 This has been a known issue for years now, with no reliable fix, unfortunately. Here's the master thread:

https://answers.ea.com/t5/Bug-Reports/OPEN-PC-MAC-Massive-Lag-when-entering-and-exiting-BuyBuild-Mode/td-p/9204644

If the suggestions below don't help, I'll merge your thread into that one, but before doing that, I did want to say that LEDKeeper2 is crashing on your system. It's part of MSI Dragon Center, or whatever MSI is calling its software now, so please try disabling either LEDKeeper2 or the entire suite of apps. You can do so in the Task Manager, but if the apps restart themselves, you'll need to disable the services manually. In that case, hit Windows key-R and enter "msconfig" without quotes, then disable the related entries.

If that doesn't help, try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

Finally, it sounds like you haven't enabled vertical sync anywhere considering 140 fps is more than twice the refresh rate of your monitor. But please let me know if you've taken any steps to cap framerates either overall or within Sims 4.

3b28ef78a4e0f32
3 years ago
Thanks for the link to the master thread. No need to merge mine into it. I was just curious if it was just my PC. Been playing this game since the Sims first came out. Mhm that's a lot of wooh hoo now that I think about it. Just never had this particular issue happen before. I will tweak MSI a bit and see if it helps. Yeah the monitor is getting a bit long in the tooth. New present to myself for Christmas may be in order.
3b28ef78a4e0f32
3 years ago
@puzzlezaddict Update. Seems the MSI app was the issue. Didn't even have to tweak anything just disabled "launch on startup" and rebooted the PC. Sending a bug reprt to MSI but who knows if that will do any good.