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Babzbaggins's avatar
Babzbaggins
Rising Novice
13 days ago
Solved

Freezing and Crashing

The game has become unplayable.  It will crash and completely freeze my computer.  It will close unexpectedly.  I have tried fully uninstalling and reinstalling the game. I have tried a fresh inst...
  • puzzlezaddict's avatar
    12 days ago

    Babzbaggins​  Your dxdiag lists a few crashes of the graphics driver, or one of them.  Since the Nvidia driver is from 2023, you may simply be able to update it to fix the problem.  I would suggest using a slightly older driver because I've seen a couple reports of issues with the current one, and it's easy to update to a newer driver but more complicated to install an older one.  You can get all the new-enough drivers here:

    https://www.nvidia.com/en-us/geforce/drivers/

    Choose Game Ready Driver as the Download Type to go back further.  (You don't want the Studio drivers, which are for professional workloads.)  The driver from mid-March should be fine.

    Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

    If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after reinstalling the driver.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

    Separately, let me know whether the BlueScreens you're getting are happening while you're playing.  I know your computer freezes, but that's different than a shutdown.

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