Freezing and Unable to Play
Help!!! DxDiag attached.
Game will not start after most recent update. Prior, I was having issues with eternal save & exit screens. Now I can't even get to the launch screen. The game lags and the plumbob freezes at start-up and then once I get to the Reaper's Reward pop-up my mouse freezes. Hitting the windows key and returning to desktop and then returning to the game gives me a white screen where the mouse temporarily works again. But when the screen returns the mouse freezes again.
Steps I've taken:
1. Deleted all mods and CC
2. Repair game via Origin
3. Delete all screenshots in Sims 4 folder.
3. Deinstallation and reinstalled everything.
Still having this issue and I'm very displeased. Also double checked that my computer meets minimum requirements but that was never an issue until October.
@jhendrix96 Try the suggestion here (post 17):
https://answers.ea.com/t5/PC/Sims-4-Crashing-Freezing-Lag-Surface-Pro-7/m-p/13477590#M270800
Even though the thread is for a different model Surface, this has helped a few players with your model as well.