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@carlycookex Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.
If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything yet; just see whether you can get through CAS without the game crashing. Let me know either way.
If the game still crashes, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- 4 years ago
having the same problem here,i put the folder on my desktop and i can now open CAS, so what do i do now?
- puzzlezaddict4 years agoHero+
@XanderJacobss Move the content you want to keep from the old Sims 4 folder to the new one. Here's a list of everything in the user folder:
https://sims4.crinrict.com/eng/2014/09/user-files-explained/
The usual culprit for this kind of issue is a mod, so test those separately, and if the problem shows up again, sort through your mods until you find out which one is the culprit. If you have a lot of mods, the 50/50 method can make the process much more efficient:
https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method
Once you've sorted out the mods, you can transfer your saves and other content to the new folder and pick up where you left off.
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