Gallery Saves Disappeared
All of a sudden my saved gallery lots, Sims and rooms have entirely disappeared. My save files are still there. When I look in my Tray files in my game folder, I can see all of my content is still th...
Forum Discussion
I am not sure I understand; attached is another screenshot of my original tray file contents, now on the desktop. A new Tray file has been generated in the documents/Electronic Arts/Sims4 folder I clicked date modified and the most recent file is from today at 8:49 AM. Under "Type" It says it is a "blueprint file" but I don't see anything else corresponding to it. I seem to me that I am missing a cluster of 4 to 5 corresponding files. Did I look in the wrong place?
@AalyahReed I think that's the issue: your other files were somehow deleted. This is a good explanation of what you'd see under normal conditions:
https://www.carls-sims-4-guide.com/forum/index.php?topic=26535.0
Some of the files are sort of extraneous, e.g. you'd get the llama icon but the house itself would still be placeable. But without most of the data, the game probably can't read your Tray items at all.
You may at least be able to recover some of your Library items. Look for files that are not Blueprint files, and you may find a full or full-enough set of files for the game to read. (In that case, please try copying those files to a new Tray folder, as described before.)
If that doesn't work, try searching your computer for the missing files. Open a File Explorer window, click This PC in the left panel, then search for each missing file extension, e.g. *.hhi or *.sgi (with the asterisk). If you find those files, you can add them to your current Tray folder, sort by date again, and see whether you now have a full set. Please check in OneDrive too, that is if you use it.
Otherwise, the files you have left are unfortunately not usable, and the only thing you can really do is re-save the households and builds that exist in your current saves.
Edit: If you can at least place the items with the flying llama icon, you can try changing one detail and re-saving them too, which should generate a new set of Tray files.
I should have asked this before: If I have a backup Sims 4 Folder on a USB port from earlier today, can I somehow restore those files (perhaps by copying and pasting} into the new Tray folder?
Now I am wondering if I moved a folder accidentally along the way today.
In Documents/Electronic Arts/Sims 4 the Tray file is empty.
The only possibly accessible old gallery tray files are under Documents/hp.applications.pakage.appdata.
Does that sound right? (Thank you for taking the time to troubleshoot with me)
@AalyahReed I did suggest that you move the original Tray folder out of Documents\Electronic Arts\The Sims 4, so if you did that, the new one the game created should be empty. I'm not sure what any Tray items are doing in hp.applications.package.appdata, or what that location is even for, but sure, try moving the files from there into the new Tray folder and see what happens. If you don't like the results, trash the files or move them elsewhere.
And yes, you can try restoring the Tray files from your USB as well, by copying and pasting. There's no harm in testing.
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