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DreaminCat's avatar
DreaminCat
5 years ago
Solved

Gallery-Showcase-News Issues After December 2020 Update

Hello, I haven't seen a topic related to this issue after the December 2020 "Major" update for Sims 4, so I thought I'd start this.  Has anyone else had the issue of all images being unavailable in...
pc
  • DreaminCat's avatar
    DreaminCat
    5 years ago

    Well, I don't know what the problem was, but I now can see the Gallery and everything else. 

    Yesterday evening, after work, I noticed that my Windows had some unfinished updates (something about their service had stopped before all my updates were complete. Go MicroSoft!) So I restarted the update, and then checked for others, and did those updates, too. Then I opened Origin, and they had an update, so I ran that. Then I ran the Repair on Sims4. After that, I did another check on my anti-virus. Every game folder, including EA, showed up in the "Approved" list, but for giggles, I decided to create a path directly to my Sims4.exe file in my anti-virus. Then I shut down my computer and went to bed.

    Like I said, I'm not sure whether it was any single thing or a combination of things, but when I tried Sims 4 this morning, I have everything back.

    So I guess when it comes to some issues with EA, just do everything and anything, short of throwing your computer out the window, and eventually, something might just work!

    Thanks, everyone!

ThePlainBuilder's avatar
ThePlainBuilder
5 years ago
@DreaminCat I have this problem as well, and have had it for months. No one has been able to help, and I'm told it's a matter of waiting for them to fix it... Sadly
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@ThePlainBuilder  You could try the suggestions in the link in the post immediately above yours.

  • DreaminCat's avatar
    DreaminCat
    5 years ago

    Lol, I should have mentioned that I also tried the fix in the link regarding anti-virus. In fact, the second EA tech help person I spoke with sent me to that link on this site, which is how I'm even here now! 🙂 Essentially, I have tried everything to no avail. I guess I'll just stop playing Sims 4 for a few months and see if I'm sweetly surprised by a fix by then ☹️  

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @DreaminCat  Have you tried completely disabling your antivirus?  It's often not enough to simply set exceptions for the game and Origin, as it used to be.

      If that's not the issue, try playing in a new admin user account on your computer, just for comparison.  (Leave your antivirus disabled while you test.)  You won't have access to your current user data, but you shouldn't need to reinstall anything.

      • DreaminCat's avatar
        DreaminCat
        5 years ago

        Well, I don't know what the problem was, but I now can see the Gallery and everything else. 

        Yesterday evening, after work, I noticed that my Windows had some unfinished updates (something about their service had stopped before all my updates were complete. Go MicroSoft!) So I restarted the update, and then checked for others, and did those updates, too. Then I opened Origin, and they had an update, so I ran that. Then I ran the Repair on Sims4. After that, I did another check on my anti-virus. Every game folder, including EA, showed up in the "Approved" list, but for giggles, I decided to create a path directly to my Sims4.exe file in my anti-virus. Then I shut down my computer and went to bed.

        Like I said, I'm not sure whether it was any single thing or a combination of things, but when I tried Sims 4 this morning, I have everything back.

        So I guess when it comes to some issues with EA, just do everything and anything, short of throwing your computer out the window, and eventually, something might just work!

        Thanks, everyone!

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