Forum Discussion

lsnishi's avatar
lsnishi
5 years ago

Gallery thumbnails are all X'ed out

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.67.45.1020 What ex...
pc
crinrict's avatar
crinrict
Hero+
5 years ago

@ihave7dads Can you save screenshots properly or do those also not work ?

I also merged your post over to the current thread on this.

@Kennapie_22 Did you try all the suggestions in this thread ?

Usually it's an antivirus program blocking. What are you using ?

@corndolphins Are you using Avast or AVG ? They are probably blocking the user folder. See suggestions in this thread.

Kennapie_22's avatar
Kennapie_22
5 years ago

I did try all these suggestions besides reverting the update which I do not know how to do. 

I am pretty sure I use AVG. 

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @Kennapie_22 I'm not exactly sure how it works in AVG but it seems there might be another place the exception needs added there.

    Can you post a screenshot of the added exception looks in AVG ? I saw they also have some hacker safety tool. Maybe it needs added there as well.
    • Kennapie_22's avatar
      Kennapie_22
      5 years ago

      @crinrict I honestly don't even know where to find that. I have never had problems with my sims before and I'm not that technologically inclined. I opened AVG but I don't know where to look. 

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