Forum Discussion

buttermafiaboss's avatar
buttermafiaboss
New Novice
6 days ago
Solved

Game Breaking Random(?) Crashing

I’ve never posted anything on any of the forums before, but at this point, I have no clue where to go. I think a few weeks/maybe a month ago, I started experiencing an absolutely game ruining glitch/...
  • puzzlezaddict's avatar
    5 days ago

    buttermafiaboss​  Most of the Sims 4 crashes in your dxdiag look like what happens with conflicting software, and Razer apps are the most common offender.  So if you have any of those, please uninstall them.  You may be able to reinstall them later, but please test with them removed.

    If that doesn't help, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

    If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

    Separately, your internal drive is very low on free space.  It's right on the border of what I might expect to cause a problem with Sims 4 (and performance in general), so I'm not saying it's definitely triggering this particular issue.  But it would be best to try to clear another 15 GB or so, for a total of 25 free, both to eliminate this as a source of error and for the overall health of your computer.

    If you have a bunch of Razer apps installed, removing them will help temporarily, but probably not enough and certainly not permanently if you reinstall them later.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,217 PostsLatest Activity: 7 minutes ago