game charged to my bank account but no game
i purchased the sims 4 with my debit card 3 days ago. EA charged my bank account $21 but decided to not send any confirmation email of my purchase, or add the game to my library. ive also checked my ...
Forum Discussion
EA_Mai
EA Staff
EA StaffHi @cmcmcmxciv,
I'm sorry to hear you are having issues to get in contact with our advisers. Could you tell us which problem are you having with the chat? Does the chat window not open?
There are other contact methods you could try, like telephone, Twitter or Facebook.
Let us know if you have any questions,
Mai
The chat window opens but I waited over and hour and nobody responded
- EA_Mai
It seems to be a connection issue then @cmcMCMXCIV1. I can see you have two accounts, could you make sure the game is not in this account instead of the first one you used?
- It's not in either account
- EA_Mai
Ok, @cmcMCMXCIV1, could you open this page and tell me if this is where you have checked the game is not showing?
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