Hello. I have been having the same issue for about two weeks now.
Everything was working just fine, then my touchpad completely dissapeared from my laptop and when I installed it back, the game started to have issues, since then it keeps just turning off after 4-5 minutes.
laddy19 I've split your post into its own thread because your issue looks to be very different. Is your whole computer crashing, or just Sims 4? I ask because your dxdiag is full of BlueScreens. It is possible you're not seeing them if they're happening during the shutdown sequence, but if they do happen while you're playing, please let me know.
Most of the BSOD codes are the same and are related to a system driver behaving badly. The codes don't indicate which driver that would be, but since you said the touchpad stopped working (is that what you meant?), that could be the problem driver.
So please take your computer completely offline, uninstall the driver you have, through the Device Manager, then restart your computer and install the driver Acer provides for your laptop:
https://www.acer.com/us-en/support/product-support/Nitro_ANV15-41
Your mouse should work fine in the interim. The reason to go offline is so Windows doesn't install what it thinks is an appropriate driver instead of the one you want to use.
If that doesn't help, whether you get a BSOD while playing or just a normal game crash, please look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
It's just the game, it just shuts off without any warning, the laptop works (it doesn't restart or anything).
This is from today (I have my system in Slovak language)
Popis
Cesta zlyhávajúcej aplikácie: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Popis problému
Názov udalosti problému: APPCRASH
Názov aplikácie: TS4_DX9_x64.exe
Verzia aplikácie: 1.120.140.1020
Časová pečiatka aplikácie: 6940b770
Názov chybného modulu: TS4_DX9_x64.exe
Verzia chybného modulu: 1.120.140.1020
Časová pečiatka chybného modulu: 6940b770
Kód výnimky: c0000005
Odsadenie výnimky: 0000000000f80f90
Verzia OS: 10.0.26200.2.0.0.768.101
Identifikácia miestneho nastavenia: 1051
Ďalšie informácie 1: 297b
Ďalšie informácie 2: 297b1f17e4b7b40b7a82a035f5db251a
Ďalšie informácie 3: b08e
Ďalšie informácie 4: b08e40b9835ba514194a52bf388daf67
Ďalšie informácie o probléme
Identifikácia sektora: 2634a3443dae89c14ca9c92d4841a195 (2065403100449055125)
And another one
Zdroj
The Sims™ 4
Súhrn
Program prestal pracovať
Dátum
18. 1. 2026 11:23
Stav
Hlásenie odoslané
Popis
Cesta zlyhávajúcej aplikácie: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Popis problému
Názov udalosti problému: APPCRASH
Názov aplikácie: TS4_DX9_x64.exe
Verzia aplikácie: 1.120.140.1020
Časová pečiatka aplikácie: 6940b770
Názov chybného modulu: TS4_DX9_x64.exe
Verzia chybného modulu: 1.120.140.1020
Časová pečiatka chybného modulu: 6940b770
Kód výnimky: c0000005
Odsadenie výnimky: 0000000000ff9f72
Verzia OS: 10.0.26200.2.0.0.768.101
Identifikácia miestneho nastavenia: 1051
Ďalšie informácie 1: 9ee9
Ďalšie informácie 2: 9ee971c2157b002efaacd5496fa97def
Ďalšie informácie 3: c0b6
Ďalšie informácie 4: c0b63a7ff000df96de55b8b9ae1d278a
Ďalšie informácie o probléme
Identifikácia sektora: ca52f42346845e55af2c9f3bd4cc98ec (2246345393473100012)
