Sims 4 crashing after a few minutes

laddy19​  I've split your post into its own thread because your issue looks to be very different.  Is your whole computer crashing, or just Sims 4?  I ask because your dxdiag is full of BlueScreens.  It is possible you're not seeing them if they're happening during the shutdown sequence, but if they do happen while you're playing, please let me know.

Most of the BSOD codes are the same and are related to a system driver behaving badly.  The codes don't indicate which driver that would be, but since you said the touchpad stopped working (is that what you meant?), that could be the problem driver.

So please take your computer completely offline, uninstall the driver you have, through the Device Manager, then restart your computer and install the driver Acer provides for your laptop:

https://www.acer.com/us-en/support/product-support/Nitro_ANV15-41

Your mouse should work fine in the interim.  The reason to go offline is so Windows doesn't install what it thinks is an appropriate driver instead of the one you want to use.

If that doesn't help, whether you get a BSOD while playing or just a normal game crash, please look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

It's just the game, it just shuts off without any warning, the laptop works (it doesn't restart or anything). 

This is from today (I have my system in Slovak language)

Popis
Cesta zlyhávajúcej aplikácie:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe

Popis problému
Názov udalosti problému:    APPCRASH
Názov aplikácie:    TS4_DX9_x64.exe
Verzia aplikácie:    1.120.140.1020
Časová pečiatka aplikácie:    6940b770
Názov chybného modulu:    TS4_DX9_x64.exe
Verzia chybného modulu:    1.120.140.1020
Časová pečiatka chybného modulu:    6940b770
Kód výnimky:    c0000005
Odsadenie výnimky:    0000000000f80f90
Verzia OS:    10.0.26200.2.0.0.768.101
Identifikácia miestneho nastavenia:    1051
Ďalšie informácie 1:    297b
Ďalšie informácie 2:    297b1f17e4b7b40b7a82a035f5db251a
Ďalšie informácie 3:    b08e
Ďalšie informácie 4:    b08e40b9835ba514194a52bf388daf67

Ďalšie informácie o probléme
Identifikácia sektora:    2634a3443dae89c14ca9c92d4841a195 (2065403100449055125)

And another one 

Zdroj
The Sims™ 4

Súhrn
Program prestal pracovať

Dátum
‎18. ‎1. ‎2026 11:23

Stav
Hlásenie odoslané

Popis
Cesta zlyhávajúcej aplikácie:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe

Popis problému
Názov udalosti problému:    APPCRASH
Názov aplikácie:    TS4_DX9_x64.exe
Verzia aplikácie:    1.120.140.1020
Časová pečiatka aplikácie:    6940b770
Názov chybného modulu:    TS4_DX9_x64.exe
Verzia chybného modulu:    1.120.140.1020
Časová pečiatka chybného modulu:    6940b770
Kód výnimky:    c0000005
Odsadenie výnimky:    0000000000ff9f72
Verzia OS:    10.0.26200.2.0.0.768.101
Identifikácia miestneho nastavenia:    1051
Ďalšie informácie 1:    9ee9
Ďalšie informácie 2:    9ee971c2157b002efaacd5496fa97def
Ďalšie informácie 3:    c0b6
Ďalšie informácie 4:    c0b63a7ff000df96de55b8b9ae1d278a

Ďalšie informácie o probléme
Identifikácia sektora:    ca52f42346845e55af2c9f3bd4cc98ec (2246345393473100012)

laddy19​  These are access violations, which is too generic an error to be of any use on its own.  One possible cause is a bad mod or custom content item, so please try playing with your entire Mods folder removed if there's anything at all inside other than Resource.cfg.  You don't need to save your progress; this is just a test.

If that doesn't help, please try playing in DirectX 11 mode instead.

If that doesn't help either, please try a new save, for comparison's sake.

Did you reinstall the touchpad driver?  If not, I would still do so now.  The BlueScreens are coming from somewhere, and even if they're not happening while you play, the underlying issue could be causing problems with Sims 4 as well.

I always play without mods or CC, I'm not a fan of it and never have been because of the problems it always causes. 

I tried DirectX11 mode yesterday, played for about 20 minutes and it didn't crash, so fingers crossed. I will try it again today.  Another thing I did was that I renamed old The Sims 4 file and let the game create a new one. (Sorry for my English, I'm not a native speaker).

Yes, I did reinstall the touchpad driver (downloaded it and installed it from the Acer page the first time, too). 

And it crashed again, but I was able to play for about and hour and when I opened my online gallery to place a house, it just crashed. 

laddy19​  The problem could be a specific house, so please try placing a different one, but one that was made recently or is a Maxis lot.  Some of the problems that cause crashes were introduced in the last couple years, so builds older than that could have been fine at the time but are now unusable.

I was thinking about it earlier - could it be caused by something in my online gallery? Some house I made months ago. Because it crashes mostly (sometimes in CAS) when I open the online gallery.

laddy19​  Does it crash when you simply open the Gallery, or when you do something specific?  Viewing the Gallery shouldn't cause a crash, but placing a broken lot can and often does.

If the issue is opening the Gallery at all, that could be due to an issue with your computer's connection to EA servers.  Just in case it's that simple, please check your antivirus for any recent actions involving Sims 4 or the EA App.

When I try to place some of the houses or families.

I've been searching and looking for answers and I came across a theory that my Windows could cause to crash because I have version 25H6 installed in my laptop - could this be the problem? I can't for the love of me find older version online to reinstall it.