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Orison13's avatar
Orison13
Seasoned Newcomer
2 years ago

Game closing on launch after downloading Paranormal Stuff Pack

I wanted to get in on the sale the sims was running for Christmas/New Years, so I bought the Werewolf game pack. I noticed the first time I opened the game after installing it, the pack didn't actually show up in game. I closed out, repaired the game, and then tried again and it worked fine. It was laggy, but when is the sims 4 not?

Well, flash forward a week or so and I've got a few bucks to spare, so I get a stuff pack I've wanted the items and CAS from: Paranormal Stuff. It downloads fine, I load it up, and......my game auto-closes at the menu. It's never done that before. I try searching around online and notice I'm not the only one who's had issues after getting that pack. I remove the Sims 4 folder from my EA folder (as was suggested) and let the game load a clean install. That works, no crash. I move my original file back to where it was, crashing happens again. I don't have CC enabled (though did have CC in the folder).

I have now deleted my Mods folder entirely, as well as my saves folder and tried to play, I made it to CAS, got to click around a bit, and it auto-closed again. It's not consistent when it closes, sometimes I get to play for an hour, sometimes it's barely open long enough to load all the elements on the menu before it's closing itself. Does anyone have a fix for this that isn't just uninstalling a pack I paid money for cause it's broken as hell?

1 Reply

  • @Orison13  Please generate another new Sims 4 folder and use that rather than your old folder.  For any content you want to use—saves, saved households and builds, etc.—move it from the old Sims 4 folder to the new one.  But before doing that, please test again using a new save in the new Sims 4 folder with no added content.  Let me know whether it crashes in this context too.

    Please also run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/