Forum Discussion

cg3147's avatar
cg3147
3 years ago
Solved

Game Code Trouble w/ Dream Home Decorator

I just installed the Sims 4 via Steam and then went to the EA app to install Dream Home Decorator with the game code. It just sat there "calculating disk space", but did nothing, so then I launched S...
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi there @cg3147,

    Let's check that you've redeemed this code to the correct EA account- are you seeing your Steam ID linked up to the EA account that you redeemed your code to? You can check that by looking over your Connected Accounts section. 

    If you're not seeing your Steam ID linked here, you may have redeemed your Dream Home Decorator code to the wrong EA account- this is something the live support team can verify with you as we don't have access to your account details here on the forums. You can contact live support for further help from the site here and that team can locate which EA account your Steam ID is currently linked with and make sure all your DLC is moved over to the correct EA account. If you have any issues contacting live support, please let me know! 

cg3147's avatar
cg3147
3 years ago

All it says is that I can purchase it.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there @cg3147,

Let's check that you've redeemed this code to the correct EA account- are you seeing your Steam ID linked up to the EA account that you redeemed your code to? You can check that by looking over your Connected Accounts section. 

If you're not seeing your Steam ID linked here, you may have redeemed your Dream Home Decorator code to the wrong EA account- this is something the live support team can verify with you as we don't have access to your account details here on the forums. You can contact live support for further help from the site here and that team can locate which EA account your Steam ID is currently linked with and make sure all your DLC is moved over to the correct EA account. If you have any issues contacting live support, please let me know! 

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