Forum Discussion

VioletKitty411's avatar
VioletKitty411
Rising Traveler
1 year ago
Solved

Game Completely Unplayable after 9/18/2024 Update

So following todays update, I cannot play my game.  According to Better Exceptions by TwistedMexi, a critical error was logged, but many minutes it was not able to produce the report which usually takes a max of 3 minutes. This using "Resume" from the main menu.  Next I tried just entering the save through the "Load Game" option.  I could enter Willow Creek, but not the house that "Resume" would take me to.  I also could not enter a house from a previous generation in the same save.

I was unable to exit the game so I had to use task manager to end task.  I couldn't restart the game from the EA App without restarting my PC.  

Next, I removed all mods from the game and attempted to enter the game.  I was not able to enter my most recently played save, or the one previously.

Next, I decided to disable all DLC and enter a base game only save.  I was able to enter this save.

So I decided to enable only Expansion Packs (of which I have all) and was able to enter this previously base game only save.  I repeated this for Game Packs, Stuff Packs and Kits.  Each time I was able to enter my most recently played house in this base game only save.

Again, at this point all mods have been removed.  I have also repaired the game since the update.  

Finally, I decided to try to enter my most recently played house with all DLC disabled, but unable to do so.  Again, it just stays on a loading screen without ever loading.  And again, I could only shut down through task manager.

So currently with all mods removed and all DLC enabled I get this error code upon using the Resume button from the main menu:
109:f967dc7f:a56e8082 (image attached)

I have all Expansion Packs, all Game Packs (except Batuu), All Stuff Packs, and a few kits.  

DxDiag system specs attached

69 Replies

  • BotFodder's avatar
    BotFodder
    1 year ago

    Can confirm for me that the issue was that the lot was set to "Off The Grid."  So, if you want to play the household:

    You can go into the lot via build mode.

    Remove the grid challenge.

    You should be able to load in then.

  • cnobregonn's avatar
    cnobregonn
    Seasoned Newcomer
    1 year ago

    I've been having the same problem. My screen won't leave from the loading screen. I've removed mods/cc, updated the game, repaired the game, uninstalled and reinstalled and still nothing.

  • josephwastaken's avatar
    josephwastaken
    New Rookie
    1 year ago

    Thanks again! The graphics setting seemed to be the issue for me. Hopefully that’s the only issue. But I can now get into my saved lot.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @josephwastaken  Glad to hear you found a fix.  If you want, you could try bulldozing the lot now, then reverting the graphics setting(s) you changed.

    @cocoawhirl  The Sims 4 in DX11-mode errors in your dxdiag are pretty generic: they could be related to the graphics driver or an in-game bug or anything in between.  First, please make sure Sims 4 is actually using your Nvidia card.  You'll see it listed in Config.log, in Documents > Electronic Arts > The Sims 4, under Graphics Device Info.  If the AMD GPU is listed instead, let me know.

    If that's not the issue, try setting your laptop screen to run at a lower refresh rate, e.g. 120 or 144 Hz.  The option is under Windows Settings > System > Display, I believe under Advanced.  This is just a test; I'm not saying you can't use the maximum 300 Hz refresh rate at all, only that it's easy to try a lower one.

    @cnobregonn  As mentioned, please remove Off the Grid or any other lot challenges applied to your lots.  If that doesn't help, please let me know whether you can load a new save, or different (unplayed) households within your existing saves.

  • VioletKitty411's avatar
    VioletKitty411
    Rising Traveler
    1 year ago
    @puzzlezaddict Well after a completely unnecessary reinstall (yay for 54 hours lost, lol) it turns out the problem for me is indeed the Off the Grid lot challenge.
  • Landverhuizer's avatar
    Landverhuizer
    Seasoned Rookie
    1 year ago

    about CC walls not being loadable, yeah, I found that. Just made up some wall CC, and there was nothing I could do to make either my short walls or tall walls load properly, only medium seemed to work. I noticed other changes for cc that happened after this update for object cc as well, but was able to make those work. 
    I'll be pretty annoyed if these changes makes it so I can't use my cc walls any more, but guess that's the gamble we take. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @VioletKitty411 Glad to hear it's fixed, and I'm sorry you had to go through that entire process.  I guess we didn't know that Off the Grid was an issue when you first uninstalled.

    For future reference, reinstalling is only rarely helpful or necessary.  A clean user folder takes care of most user-side issues, and a game repair addresses most problems that a reinstall would fix.  So hopefully you won't need to deal with another complete reinstall any time soon.

  • Since this has become a collection thread, with many different problems and even more causes, I'll lock it here.

    For anyone who encounters infinite loading on a particular lot or set of lots, please remove any lot traits or challenges, especially Off the Grid.  For OtG in particular, please post in this master bug thread:

    https://answers.ea.com/t5/Bug-Reports/OPEN-Off-the-grid-lot-challenge-keeps-lot-from-loading-Error-109/td-p/14051036

    For anything else, please test with no mods or custom content.  If the game works, head to the Mods forum for help.

    https://answers.ea.com/t5/Mods-CC-Issues/bd-p/the-sims-4-game-issues-mods-en

    If the game still doesn't work, test a new save, and a new household in an existing save.  If these work, please create a new thread in the Game Issues forum.

    https://answers.ea.com/t5/Game-Issues/bd-p/the-sims-4-game-issues-en

    If you can't even play a new save, please create a new thread in the Tech forum corresponding to your platform.

    https://answers.ea.com/t5/Technical-Issues/ct-p/the-sims-4-technical-issues-en