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ravenbellebuilds's avatar
ravenbellebuilds
Seasoned Novice
28 days ago
Solved

Game Constantly Crashes

I've gone through a lot of troubleshooting, only to still have problems.  I have a NVIDIA GeForce RTX 4070 graphics card, and it's up to date. My computer is up to date. After troubleshooting for ...
crashing
never cc or mods
  • puzzlezaddict's avatar
    puzzlezaddict
    28 days ago

    ravenbellebuilds​  The Sims 4 errors in your dxdiag are the type often seen on high-end Intel processors that the motherboard may overclock by default.  A BIOS update can help here, so look for a newer BIOS for your board.  I believe this is your model, but double-check before downloading anything:

    https://www.msi.com/Motherboard/PRO-Z790-P-WIFI/support

    Your dxdiag lists your current BIOS version as A.90, which is not the format that the download page uses, so you may need to pull your version from elsewhere on your computer.  Point is, if there's a newer version, install it and see whether Sims 4 stops crashing.

    If that doesn't help, or you're already running the newest BIOS, try disabling CPU Turbo Boost in the BIOS Advanced settings.

puzzlezaddict's avatar
puzzlezaddict
Hero+
28 days ago

ravenbellebuilds​  The Sims 4 errors in your dxdiag are the type often seen on high-end Intel processors that the motherboard may overclock by default.  A BIOS update can help here, so look for a newer BIOS for your board.  I believe this is your model, but double-check before downloading anything:

https://www.msi.com/Motherboard/PRO-Z790-P-WIFI/support

Your dxdiag lists your current BIOS version as A.90, which is not the format that the download page uses, so you may need to pull your version from elsewhere on your computer.  Point is, if there's a newer version, install it and see whether Sims 4 stops crashing.

If that doesn't help, or you're already running the newest BIOS, try disabling CPU Turbo Boost in the BIOS Advanced settings.

  • ravenbellebuilds's avatar
    ravenbellebuilds
    Seasoned Novice
    27 days ago

    Thank you so much for your help!!!

    Luckily I have a friend who was able to walk me through the process of updating the BIOS - I was so worried about breaking something permanently! 

    I've played the game for several hours - mods, saves, everything - and no crashes yet. Again, I appreciate you taking your time to help me!

    Edit: I should note that I did not have to take the extra step of disabling the CPU Turbo Boost, just updating the BIOS seems to have done the trick!

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