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yasminandlucky's avatar
yasminandlucky
Seasoned Novice
4 months ago
Solved

Game Continues Crashing After Folder Refresh and Game Repair

Hi all, I've been trying to figure out why my game continues to crash. I did a complete folder refresh and game repair from these instructions (https://simsafterdark.com/diy-troubleshooting-library/how-to-folder-refresh-game-repair/) and first started with placing my old saves into my new game file. My game crashed again, so I'm not sure if my saves are corrupted or if there's something else entirely happening.

I'm playing through Steam / EA app and using Windows 10.

Last exception file: https://pastebin.com/HaKRiRuS

Last crash: https://pastebin.com/Wg8YKHnP

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 months ago

    @yasminandlucky  A lot of the information in this error report is either extraneous or unusable by regular people, so don't worry about not understanding it.  The important details are that TS4_x64 (Sims 4, DirectX 11 version) crashed because of an error with TS4_x64, and the type of error was a breakpoint.  This in turn has a few known causes: a bad graphics driver, the game running out of memory, and (occasionally) bad mods.  There are probably other causes too that aren't common enough to have stood out.

    At any rate, your dxdiag lists a few different kinds of Sims 4 errors, which makes troubleshooting more difficult but also suggests looking in a different direction.  Of course if you've added back any mods or custom content at all, the next step is to remove the Mods folder, and please keep testing in new saves just in case there's something wrong with your old ones.

    Aside from that, have you overclocked any of your computer's components, or did the person who built the system (if it wasn't you) perhaps do so?  In that case, please undo all relevant settings so your components are all running at stock speeds.  An unstable overclock can produce errors that look like almost anything else.

    Please also list the product numbers of the memory modules you have installed.  These will be printed on the modules themselves, as well as the box they came in, and should also be on a parts list supplied by a custom builder.  Memory errors can also look like anything else.

13 Replies

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  • yasminandlucky's avatar
    yasminandlucky
    Seasoned Novice
    4 months ago

    It’s completely random, I can’t find anything consistent to pin point it at all. Happens with all my saves, all my households, and all at different times. There’s not one specific thing that I do or click on that crashes the game, it seems to do it whenever it pleases.

    Sometimes I play for two hours and it’s fine, sometimes I’m crashing five minutes into a game. It will crash at main screen, build mode, live mode, CAS - everything, just whenever it wants to.

  • crinrict's avatar
    crinrict
    Hero+
    4 months ago
    @yasminandlucky Moving this to PC tech for further troubleshooting then

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post

    Someone else will assist you further.
  • Liadessa's avatar
    Liadessa
    New Novice
    4 months ago

    Glad to know i am not the only one.

    My game crashes too, no warning, no slowing down, no indication beforehand, the game just closes itself and the ea app pops up. Sometimes i can play hours and it runs fine, sometimes it closes itself within the first minutes.

    I removed all mods, still happens and makes no difference at all.

    New saves, no difference, happens there too.

    It happens since 2 or 3 weeks now and i am getting fed up...

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 months ago

    @yasminandlucky  Some of the crashes in your dxdiag list a component of the Nvidia graphics driver as the faulting module, so please do a clean uninstall and reinstall of the driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    The dxdiag also lists a number of errors that have been related to certain BIOS settings (basically a default overclock) on high-end Intel processors.  Specifically, the issues are CPU Turbo Boost and (maybe) XMP.  So if you get another crash, please look for a BIOS update for your motherboard.  Make sure you're viewing the site for the exact model you have.  If you see a full release (not beta) that is supposed to address stability issues, install it and test Sims 4 again.

    There may not be a newer BIOS version, however.  Board manufacturers have been rolling out the updates over the last couple months but may not have covered all models yet.  So if you can't find a newer version, or you do install one but it doesn't help, please disable XMP and CPU Turbo Boost.  XMP is simple to find; CPU Turbo Boost is likely hidden under Advanced settings and may be called something slightly different.

    In case you want to do your own investigating, click Windows key-R, enter perfmon /rel in the run box, and look for any Sims 4 crashes that happen after you reinstall the graphics driver.  The driver-related crashes in your dxdiag reference nvwgf2umx.dll, and anything that starts with NV typically belongs to Nvidia software.  The overclocked-CPU crashes list python37_x64.dll as the faulting module.

    @Liadessa  If you'd like help, please create your own thread describing your issue, and attach a dxdiag.

  • yasminandlucky's avatar
    yasminandlucky
    Seasoned Novice
    3 months ago

    Hi, thank you so much for your help! I updated my BIOS version and followed the steps in your post to do a clean uninstall and reinstall of my graphics driver. However, I'm still not able to play the game without crashes.

    I attached a new DxDIag file and I also ran perfmon /rel - although I don't really know how to read it.

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎12/‎6/‎2024 6:40 PM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TS4_x64.exe
    Application Version: 1.111.102.1030
    Application Timestamp: 67367823
    Fault Module Name: TS4_x64.exe
    Fault Module Version: 1.111.102.1030
    Fault Module Timestamp: 67367823
    Exception Code: 80000003
    Exception Offset: 000000000023e345
    OS Version: 10.0.19045.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 5896
    Additional Information 2: 5896f39b2671060a0693d0660861f085
    Additional Information 3: 7901
    Additional Information 4: 7901c5c519860398b4e9cc96e86074c0

    Extra information about the problem
    Bucket ID: ab566f684d08a63e07412e27b28a2e90 (1675671284392537744)

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 months ago

    @yasminandlucky  A lot of the information in this error report is either extraneous or unusable by regular people, so don't worry about not understanding it.  The important details are that TS4_x64 (Sims 4, DirectX 11 version) crashed because of an error with TS4_x64, and the type of error was a breakpoint.  This in turn has a few known causes: a bad graphics driver, the game running out of memory, and (occasionally) bad mods.  There are probably other causes too that aren't common enough to have stood out.

    At any rate, your dxdiag lists a few different kinds of Sims 4 errors, which makes troubleshooting more difficult but also suggests looking in a different direction.  Of course if you've added back any mods or custom content at all, the next step is to remove the Mods folder, and please keep testing in new saves just in case there's something wrong with your old ones.

    Aside from that, have you overclocked any of your computer's components, or did the person who built the system (if it wasn't you) perhaps do so?  In that case, please undo all relevant settings so your components are all running at stock speeds.  An unstable overclock can produce errors that look like almost anything else.

    Please also list the product numbers of the memory modules you have installed.  These will be printed on the modules themselves, as well as the box they came in, and should also be on a parts list supplied by a custom builder.  Memory errors can also look like anything else.

  • Mantizon's avatar
    Mantizon
    Seasoned Newcomer
    3 months ago

    Same here as well I’ve been troubleshooting this ever since the update came out before that I was playing my legacy modded save completely fine rarely crashing and only cause of outdated mod interactions since the update I’ve had to remove all my mods and I can’t play for more than 15-30 min before my game crashes it’s completely unplayable even on a fresh install and clean new save I crashed it was running better though up until I tried to add the old household back in. I changed my mind and went to test the new save longer first but the second I switched to live mode from managed worlds I crashed. At this point I have no idea what to do anymore and I just spent so much money on this for my gf and I so we could play together lol now she’s upset hers runs perfectly fine compared to mine

  • yasminandlucky's avatar
    yasminandlucky
    Seasoned Novice
    2 months ago

    Thank you so much for your response! I had a friend help me and we went through the process of doing a clean reinstall of the video card from the steps in the blog post you provided. However, my game continues to crash unfortunately ☹️ 

    I've removed my mods folder, verified game files through Steam, and still crashing.

    I've started a clean saved, removed my entire Saves folder, verified game files through Steam again, and still crashing. 

    Would it possible be the game running out of memory?

    Here are my computer specs, I built it myself in 2023, though I'm not super knowledgeable about PC builds. Had a lot of friends help!

    • SAMSUNG 980 PRO SSD 2TB PCIe NVMe Gen 4 Gaming M.2 Internal Solid State Drive Memory Card + 2mo Adobe CC Photography, Maximum Speed, Thermal Control (MZ-V8P2T0B)
    • CORSAIR VENGEANCE RGB DDR5 RAM 64GB (2x32GB) 6000MHz CL40 AMD EXPO iCUE Compatible Computer Memory - Gray (CMH64GX5M2B6000Z40)
    • ASUS TUF Gaming NVIDIA GeForce RTX™ 4070 OC Edition Gaming Graphics Card (PCIe 4.0, 12GB GDDR6X, HDMI 2.1, DisplayPort 1.4a)
    • Intel - Core i9-13900K 13th Gen 24 cores 8 P-cores + 16 E-cores 36M Cache, 3 to 5.8 GHz LGA1700
    • MSI MAG Z790 TOMAHAWK WIFI LGA 1700 Intel Z790 SATA 6Gb/s DDR5 ATX Motherboard
    • CORSAIR RM750e Fully Modular Low-Noise ATX Power Supply
    • Noctua NH-D15 chromax.Black, Dual-Tower CPU Cooler
    • Corsair 4000D Airflow Tempered Glass Mid-Tower ATX PC Case

    Thank you!

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