@kittenquin925 Your dxdiag lists a few different errors that may all have different causes, so it's not clear what exactly the issue is. Please start with a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Next, uninstall Razer Cortex, which crashed once, and try to play. If that alone doesn't help, uninstall any other Razer apps you have installed, for example Synapse or Game Manager Service. I'm not saying you can't use them at all, and in fact sometimes all it takes to resolve this issue is uninstalling and reinstalling the apps. But do test without any of these present at least once.
If that doesn't help, please try playing in a clean boot:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
The idea here is to keep removing possible conflicts until the game is working again, then add back the content gradually until you find the culprit. So if the clean boot works, you can selectively reenable services and keep testing; it shouldn't take long since you've established that you can reproduce the crash at will.
