@EtherealLith If you'd like help with your issue, please answer the questions in post 2. Please also clarify which issues happen on a lot that isn't retail.
Hi!
Also having the same problem since the 25th Anniversary update. My game can't even make it past the first loading screen before crashing. This has never been a problem for me before outside of corrupted mods. I have removed all mods and saves and tried a number of things. Here's my DxDiag report:
@wanderingtart Thanks for the dxdiag, which shows that Sims 4 is crashing because the Intel graphics driver is crashing. You may need to clean-uninstall and reinstall the driver, but first, try playing in DirectX 11 mode. Open the EA App, select Sims 4 > Manage > View Properties, and add -dx11 to the command line box.
If that doesn't help, here's how to clean-uninstall the driver:
Use the newest Intel graphics driver Lenovo offers for your laptop:
You don't need the Nvidia driver since your laptop doesn't have an Nvidia GPU, so leave that one alone.
You are my hero. Didn't even need to use the DDU stuff, repairing with Intel's Driver and Support Assistant fixed it! Thankyou
Community Manager
