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Giapa95's avatar
Giapa95
Seasoned Novice
7 months ago

Game crashed many times after the new update of the 25th anniversary

Hi. In a community chat of The sims 4 I am in also other people had the same issue. Basically the game freezes/crashes a lot after updating the game to the new update of the 25th anniversary of the s...
pc
wanderingtart's avatar
wanderingtart
Rising Newcomer
7 months ago

Hi!

Also having the same problem since the 25th Anniversary update. My game can't even make it past the first loading screen before crashing. This has never been a problem for me before outside of corrupted mods. I have removed all mods and saves and tried a number of things. Here's my DxDiag report:

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 months ago

@wanderingtart  Thanks for the dxdiag, which shows that Sims 4 is crashing because the Intel graphics driver is crashing.  You may need to clean-uninstall and reinstall the driver, but first, try playing in DirectX 11 mode.  Open the EA App, select Sims 4 > Manage > View Properties, and add -dx11 to the command line box.

If that doesn't help, here's how to clean-uninstall the driver:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Use the newest Intel graphics driver Lenovo offers for your laptop:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-pro-7-14irh8/82y7/downloads/driver-list/component?name=Display%20and%20Video%20Graphics&id=635380F4-448F-4129-AA77-265289D96F6F

You don't need the Nvidia driver since your laptop doesn't have an Nvidia GPU, so leave that one alone.

  • wanderingtart's avatar
    wanderingtart
    Rising Newcomer
    7 months ago

    You are my hero. Didn't even need to use the DDU stuff, repairing with Intel's Driver and Support Assistant fixed it! Thankyou

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