Forum Discussion

Seasoned Novice

7 months ago

Game crashed many times after the new update of the 25th anniversary

Hi. In a community chat of The sims 4 I am in also other people had the same issue. Basically the game freezes/crashes a lot after updating the game to the new update of the 25th anniversary of the s...

puzzlezaddict

Hero+

7 months ago

@wanderingtart Thanks for the dxdiag, which shows that Sims 4 is crashing because the Intel graphics driver is crashing. You may need to clean-uninstall and reinstall the driver, but first, try playing in DirectX 11 mode. Open the EA App, select Sims 4 > Manage > View Properties, and add -dx11 to the command line box.

If that doesn't help, here's how to clean-uninstall the driver:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Use the newest Intel graphics driver Lenovo offers for your laptop:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-pro-7-14irh8/82y7/downloads/driver-list/component?name=Display%20and%20Video%20Graphics&id=635380F4-448F-4129-AA77-265289D96F6F

You don't need the Nvidia driver since your laptop doesn't have an Nvidia GPU, so leave that one alone.