Forum Discussion

CassandraOOC's avatar
6 years ago

Game Crashed on Specific Sulani Lot

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.59.73.1020
What expansions, game packs, and stuff packs do you have installed? All expansions, all game packs, all stuff packs except cool kitchen, laundry day, and toddler stuff
Steps: How can we find the bug ourselves? The bug occurred when I entered the chief's house lot on Sulani (the one next to the mountain, not the volcano) and tried to play it. It only occurred after I had moved out the originally family and tried to play a new one, I don't know if that's relevant.
What happens when the bug occurs? The entire computer crashes. I solved the issue myself by bulldozing the lot. It's playable if there is no trace of the original lot (removing furnishings is not enough.) I don't know if it would crash with the original family in or not, because I didn't try that and after all I've been through have no desire to. I also want to note that it had crashed a few times on that lot prior to the latest patch, but clearing cache and repair fixed it so I shrugged it off... until the latest patch (Decembers) which rendered it completely unplayable and took my entire computer down with it.
What do you expect to see? To play the game without the computer metaphorically setting itself on fire.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I put yes on CC but I'd like to note that after it started I worked through support options including removing CC, clearing cache, etc, and up past that to things like completely upgrading my computer to windows 10. I spent over 12 hours with support trying to fix it without thinking about the fact that it might be that specific lot, and found out it wasn't by chance (when I could play another lot just fine) So, yes, I'm playing with CC again, but the crashing persisted even without CC.

I don't have any sort of demonstration of what happened, because it crashed my computer. However, I contacted EA support 7+ times so there's probably some logs you can access there if you like. (I put + because the last one was just me trying to report the bug once If igured it out, then I realized the forum was a better place, and I've basically trying to figure out the most correct place to post about it so it can be fixed.)


(Side note I hope this is formatted correctly etc!)

7 Replies

  • Hey guys! So I've been struggling the last couple days trying to address a problem where the sims 4 was causing my computer to completely crash (not just the game.) I did every step, spent well over 12 total hours either with customer support or waiting for them, even upgraded to windows 10, nothing fixed it.
    And I found the actual culprit by chance.
    One of them suggested I try a completely new save. Which I did, (this was the second day, not sure why it took so long for this to be suggested?) I couldn't move my family in right away, so I put them into another lot, loaded into that and played just fine, and then went to kick the family out of the house I wanted for them so I could move in... and then the computer crashed again.
    I spoke with support about this after, but they seemed entirely uninterested and were still trying to have me jump through hoops about my computer (despite the fact that, 12 hours in I might remind you, I'd pretty much exhausted possibilities and at this point it was more about "maybe talk to Microsoft about the crash happening".
    Anyway, I digress.
    I decided to try an experiment, and completely bulldozed the lot, then played.
    No problem, even after adding CC back. I haven't had a crash since, including on that lot.

    For those wondering, it's the Sulani lot that's the chiefs house, right next to the mountain (not the Volcano.) I have not tried playing it with the original sims? (I tend to prefer making my own families and stories as a general rule.)

    I was wondering if anyone else had any issue with that lot causing their computers to crash.

  • CassandraOOC's avatar
    CassandraOOC
    6 years ago
    To clarify some things; it only crashed when I entered play mode on that particular lot. I could load the game and enter CAS fine this entire time. (And possibly other lots; I didn't really think to try until towards the end.)
  • @CassandraOOC To be sure, this only happened in one save game that had mods/cc in at the time of the crash ? If you start a fresh save and move the family there and then try to play that, you have no issues ?

    To me it sounds like a corruption of the save game which can be caused by mods/cc and hence isn't necessarily a game bug.

    Do you still have that corrupted save and would you be willing to share it ?

    (I also removed the tag from your title cause that's my way of keeping track on the status of the threads and if you tag it, I might overlook that it still needs to be answered/forwarded/added to the list). 

    EDIT: Also moved your posts from tech in here.

  • No? I thought I said as much. To clarify, I started a new save, without mods, and it still crashed, but only in that lot.

    (I also went through this without mods several times .I tried to summarize but literally I've been working on this for days.)

    Then I tried bulldozing the lot itseld, and the game worked fine, even after I added moods back.

    Unfortunately, crashed again after I alt tabbed after having played fine yesterday and part of today, so I don't even know anymore.

    But I do want to emphasize I tried without mods, and with a clean save, and that particular lot still caused trouble.

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    @CassandraOOC Just needed to make sure I understood you right.

    Would you mind sharing your save anyways ? There haven't been any other reports of that lot crashing and I just tried removing family and adding my own in my save and had no issues.

    Also I know you said you provided this info to EA before but since we're community helpers here and don't have insight on your case with EA, could you provided your DxDiag again to see what you have ?