Game Crashed on Specific Sulani Lot
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.59.73.1020
What expansions, game packs, and stuff packs do you have installed? All expansions, all game packs, all stuff packs except cool kitchen, laundry day, and toddler stuff
Steps: How can we find the bug ourselves? The bug occurred when I entered the chief's house lot on Sulani (the one next to the mountain, not the volcano) and tried to play it. It only occurred after I had moved out the originally family and tried to play a new one, I don't know if that's relevant.
What happens when the bug occurs? The entire computer crashes. I solved the issue myself by bulldozing the lot. It's playable if there is no trace of the original lot (removing furnishings is not enough.) I don't know if it would crash with the original family in or not, because I didn't try that and after all I've been through have no desire to. I also want to note that it had crashed a few times on that lot prior to the latest patch, but clearing cache and repair fixed it so I shrugged it off... until the latest patch (Decembers) which rendered it completely unplayable and took my entire computer down with it.
What do you expect to see? To play the game without the computer metaphorically setting itself on fire.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I put yes on CC but I'd like to note that after it started I worked through support options including removing CC, clearing cache, etc, and up past that to things like completely upgrading my computer to windows 10. I spent over 12 hours with support trying to fix it without thinking about the fact that it might be that specific lot, and found out it wasn't by chance (when I could play another lot just fine) So, yes, I'm playing with CC again, but the crashing persisted even without CC.
I don't have any sort of demonstration of what happened, because it crashed my computer. However, I contacted EA support 7+ times so there's probably some logs you can access there if you like. (I put + because the last one was just me trying to report the bug once If igured it out, then I realized the forum was a better place, and I've basically trying to figure out the most correct place to post about it so it can be fixed.)
(Side note I hope this is formatted correctly etc!)