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myBTSims's avatar
myBTSims
New Rookie
5 years ago

Game crashes after 15 min

Product: The Sims 4 Platform: PC Windows 10: Up-to-date Language: Italian How often does the bug occur? Every time (100%) Game version: 1.68.154.1020 (64 bit) Expansions /game pac...
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myBTSims's avatar
myBTSims
New Rookie
5 years ago

@crinrict No, no crash logs 

That save has always been quite big and I could play it normally till just before the patch, no crashes at all

crinrict's avatar
crinrict
Hero+
5 years ago

Could you please post the following info

  1. Your Computer's DxDiag
  2. If you have, the following file: Documents\electronic arts\the sims 4\lastcrash.txt
  3. The following file: Documents\electronic arts\the sims 4\config.log

You can upload DxDiag and config.log directly to your post.

For any lastCrash files, either create a rar file and upload that or copy/paste the content of the file to a post inside spoiler tags (the icon next to the strike-through) 

Also could you try playing in windowed mode and check on your RAM usage while you play ? How high does it go ? How much is used of your overall RAM ?

  • myBTSims's avatar
    myBTSims
    New Rookie
    5 years ago
    Spoiler
    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>686f9dae0b29e9c45fc6826c</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2020-12-01 17:51:48</createtime><buildsignature>Local.Unknown.Unknown.1.68.156.1020-1.200.000.477.Release</buildsignature><categoryid>(AS)widgets.GameEntry.Launcher.controls::InterstitialMessageDialog</categoryid><desyncid>686f9dae0b29e9c45fc6826c</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.GameEntry.Launcher.controls::InterstitialMessageDialog/OnEnterFrame()&#13;&#10;rtim=4832&#13;&#10;Client Session Time: 40.18&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;Origin Version: 10,5,88,45577&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 7 6.1.7600 GPU: Intel(R) HD Graphics 3000 aticfx64.dll 8.17.10.1404, GUID: D7B78E66-4266-11CF-F076-5738B7C2C535&#13; &#10;</desyncdata></report>
    </root>

    Here you go... @crinrict 

    And I copy-pasted the text from the last UIException I was mentioning yesterday

    As I mentioned before, I tried to remove all CCs and mods, repairing the game and playing in a new save file and with a new family, only two sims randomly generated and placed in a basic starter home from base game, and the crash occured all the same.

    • crinrict's avatar
      crinrict
      Hero+
      5 years ago
      @myBTSims The UI is on modded game. Do you get this also when you don't have mods/cc in ?
      • myBTSims's avatar
        myBTSims
        New Rookie
        5 years ago

        I usually play with mods on, so yeah, at times I get that log and other last exceptions

        Right now, I just sent it because I was wondering if it may be related to the crashes... 

        I'll test it without mods 

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