Game crashes after 15 min
Product: The Sims 4
Platform: PC Windows 10: Up-to-date
Language: Italian
How often does the bug occur? Every time (100%)
Game version: 1.68.154.1020 (64 bit)
Expansions /game pac...
Forum Discussion
So, hi ^^
I played successfully for about 40-45 mins this time around (new ts4 folder, new save, new family) and I was about to save and close the game, but it crashed, shutting down the whole PC.
I didn't even click on the options > save menu, tbh, and the sim was simply eating at a normal speed, nothing strange (and no lags or strange stuff in the gameplay either)
There are no error messages or logs in TS4 folders
I checked the reliability monitor and, for now, the only error detected is this:
(I'm from Italy, the infos are in Italian)
Precedente arresto del sistema inatteso a 14:31:34 su 03/12/2020.
[Previous abrupt system shutdown]
@myBTSims Since there's no software error, at least as far as you're seeing, that makes a hardware error more likely. If you're up to it, I'd like to see the results of some hardware monitoring. Download hwinfo from here:
https://www.hwinfo.com/download/
You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want. (If you would like to install, be sure to click the green button, not the orange one.) Restart your computer, and don't open any other apps. Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging. Save the file to your desktop for easy access later.
Wait five minutes, then launch Sims 4 until it crashes. Even though your computer shuts down, the log should still be intact up to that point, but just to make sure, please let me know how long hwinfo runs before the crash. You can upload the log to a third-party free filehosting site and link it here. Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.
P.S. Having some of the info in Italian isn't an issue; the critical data is always easy enough to decipher.
Ok, I played with the same sim from earlier in the same brand new TS4 game, save etc etc...
It lasted almost 20 mins (I renamed the log with the time I started using Hwinfo till the crash)
Link:
@myBTSims There's nothing in your hwinfo log that would definitively explain your computer crashing. Your processor runs quite hot, over 90º C, but that's not surprising. And it was a few degrees cooler than its max when the log ended. Your computer was handling its memory swap fine as well, keeping about 800 MB of physical memory free at all times. So I don't necessarily think this is a memory issue.
How long exactly did the log run though? It cut off at 17:45, and if that's how long you played, that's all fine. But it would be interesting to know if the shutdown happened a minute or two after that, both because there might be some missing data (e.g. a possible temperature spike) and because the data not being logged is useful info in itself. But if you think that's about the right amount of time, then there's probably nothing else to see.
It's a good idea to run chkdsk though, in case you happen to find something. Hwinfo didn't report any disk errors either; I'm just saying it's worth trying.
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
- You'll be asked to allow a restart; say yes
- When the scan is done, use this guide to find the results: https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html
You can attach the results to a post as you did with your dxdiag.
The crash occured quite exactly at 9:53 pm so I guess the testing went on till then(??)
Not sure, in the log, the last field I can see is registered at 21:53:33, isn't that the time of the latest action recorded? I'm far from being an expert, sorry LOL
About the rest, will do asap, thank you for guiding me through this ^^
Ok, listen... I'm not 100% sure it went well.
I ran the scan and restarted my PC (and while scanning it said it was correcting something? Not sure)
Anyhow, when I followed the steps to create a copy of the logs on my desktop, the file was empty and I couldn't really get the results to show in powershell, even though I copy-pasted the suggested codes.
So I kind of...followed the first guide, to simply read the results and I tried copying them, but ended up copying the register itself.
I'm linking you that...I could have copy-pasted the errors, but at least you have all showing there, I guess (?)
"EventTest"
Hope it is ok, sorry for the mess ;-s
@myBTSims The log is mostly in gibberish; I can't really get anything useful out of it. You're not the only one to report that the PowerShell command doesn't work, and I'm not sure why. But you should still be able to find the results in the Event Viewer; those don't get erased for a while.
You can also run chkdsk again, if you want. The command does fix some errors, so it's possible that it will come up clean this time. But since the process takes a while to run, you might want to look for the existing report first.
Aehm... I replied earlier, and now my post is gone?
I was saying that I scanned the PC again, but I couldn't get a txt version of the infos and errors and I don't really understand the report.
Anyway, there's not much I cand do and I can't even change my computer right now.
Thank you so much for the help and your patience so far!
@myBTSims It's possible your post was flagged as spam, especially if you edited it a few times. (This site's spam filter can be a bit aggressive.) Anyway, it's strange that you can't highlight and copy the text from chkdsk; I've always been able to do that with other Event Viewer reports.
The bottom line is though, there may not be much you can do. It can help to play right after a restart, with no other apps open, as well, although it's not clear that memory management is an issue. It might also help to play on low graphics settings, and to make sure the laptop can keep cool overall, for example using a fan or at least elevating it to let air circulate underneath. But those aren't real fixes and may only help around the edges.
I'm sorry I don't have anything more concrete to offer.
In the deleted post I copy-pasted some of the infos I got from the Chkdsk register (with some eng translations I found online), the only problem was to save a txt copy of the codes and infos from the powershell scan.
Anyway, don't worry, it's ok, you helped me a lot and I'm thankful.
Hopefully it will get better, somehow, or I'll be finally able to buy a new pc
Thank you!
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