the problem I am dealing with is the game crashing when for example I move a room or a platform or delete anything using the hammer feature or whatever is it called in english. my cc is being updated regularly, I've tried repairing the game through the ea app multiple times, directx 9 on
Hi ddario1984
Could you post your Computer's DxDiag?
- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
crinrict here you go, thx
ddario1984 The Sims 4 errors in your dxdiag reference a component of the .NET Frameworks, and the dxdiag also lists separate crashes of the graphics driver. So please start with a couple of basic checks of your Windows system files, the latter of which would repair most .NET issues. Here's how:
Restart your computer, open Windows Settings > Update & Security, click the box to check for updates, and if any install, restart again afterwards.
Next, please do a clean uninstall and reinstall of the graphics driver, as described here:
Rather than reinstalling the current driver, try this one, from January 27:
https://www.nvidia.com/en-us/geforce/drivers/details/263199/
The next driver after this was a major update, and while it might be fine, I've been seeing more crashing than usual lately and mostly on the current driver or one version back. And it's easy to update to a new driver, while going backwards would require using DDU again.
puzzlezaddict here is the screenshot of what was displayed, up to installing the drivers, thanks so much
edit reinstalling did not work
edit v2 the game interface doesn't even display anymore. I just see a bunch of colourful lines with white and some other colour in the background. I think I should give up at this point
ddario1984 Please post a screenshot or two of what you see in-game. In fact, if you can, use the in-game screenshot function (click C), then use something like PrntScrn or Windows key-shift-S to capture the screen, and let me know whether the problem shows up in either or both. If both look normal, use your phone to take a photo and provide that.
I would also like to know whether this happens in both DirectX 9 and 11 modes. Your dxdiag only listed DX9 mode, and even if DX11 mode doesn't run perfectly, it's still worth testing. If you can't get far enough to switch in-game, remove Options.ini from Documents > Electronic Arts > The Sims 4, which will revert you to the default DX11; or if you've forced DX9 in the EA App or Steam, remove the -dx9 command line argument.
There's no reason to give up yet. We've barely scratched the surface of troubleshooting here.
hey there, the issue with graphics got fixed by "itself" - it's fine now. nevertheless, the game still crashes when building. however I switched dx9 to dx11, I see no difference and I don't really understand what chanfges it could possibly cause, I don't think I have to whatsoever.
ddario1984 Please try playing in windowed mode, just to see whether it helps. If it doesn't, try playing in windowed mode with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
These are tests to try to narrow things down; I'm not suggesting you should have to keep your computer offline whenever you want to play Sims 4.
If you get a crash in offline mode, please look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
