Game crashes after UPDATE
Hey there! My game has some kind of problem. I can create a family with no problem, but by putting the family in the world and start playing, the game crashes. I've seen more people report this, a...
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@Caturra75 Please disable Origin's web helper service. In Origin, hover over your username and select Application Settings, then under Application (the first header), scroll down to Start-up options.
If that doesn't help, move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop. Launch the game, start a new save (no need to spend much time on it, since this is just for testing), and try to play for a bit. Save, quit, and test again. Let me know how it goes.
Your dxdiag also lists a few system errors. It's a good idea to run some checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
@puzzlezaddict First of all thanks so much for the help.
I'll try the first 2 options later because i'm working right now, and post the results here.
About the 3 one, here are the outcome:
Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.
Try the new cross-platform PowerShell https://aka.ms/pscore6
PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.18362.1
Image Version: 10.0.18362.535
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
PS C:\WINDOWS\system32>
-----------------------------------------------------------------------------------
Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.
Try the new cross-platform PowerShell https://aka.ms/pscore6
PS C:\WINDOWS\system32> sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32>
I wlli try too, I have the same problem, I can try it now so I can let you know
I disabled Origin's web helper but game still crash, I will try second option and let you know.
I tried the second option, it doesn't work too.
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