Since like almost a week, my game keeps on crashing. I am only able to play my household, I started a new save, for max. 10 minutes. And then without a warning my game crashed, no error code nothing. I am getting very desperate because I can’t figure out what the problem is. I play with no mods and I reinstalled and repaired the game multiple times.
Try resetting your sims 4 folder, and testing in a new save game without putting back any of your data in the sims 4 folder and see if the issue remains.
https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/
fotzobanzai I've moved your post to the PC tech forum. Crashing issues should be in tech unless they're mod-related.
If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
I'm having the same problem, and it's frustrating. i can't play the game for more than 5 minutes before it crashes and leaves me with a blank white screen
Community Manager
