Game Crashes Computer?

I have no idea what is happening, but something is up. I've played Sims 4 for a while now (since almost when it came out). I haven't played it in a good while, though. I decided I wanted to get ba...

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holger1405
6 years ago
@ChrinnieSims

CoolSimBro wrote:

NVidia forums thinks it is the game by virtue of the fact no other program causes this error.

I've been of the impression that TS4 is the cause of the problem because it doesn't happen with any other game or program no matter how intensive they are on the computer.

To make this absolutely clear, this is not a TS4 problem.

The game of course reveals the problem, but it simply can't shut down the PC like that.
There are just two things that could trigger this behavior, a system level driver and a hardware error.

If it would be a system level driver you should see a BSOD, and because this is not happening a hardware problem is the most likely cause.

And here the PSU is, as said before, the most likely culprit, especially after the measurements of HWInfo.
Still, there are other possibilities.

Check the PSU cables, inside and outside the machine.
Try to use a different wall socket.

Do you see bulged capacitors on the Motherboard or the GPU?

Is the PSU fan working normal?

If you can't find any problem there I would look for a PC shop nearby to test the PSU, a problem on the Motherboard can't be ruled out.

If that is impossible I would start with the PSU. As said, you can buy at a place that allows returns.

But you should replace this PSU in any case if you upgrade to anything stronger than a 1050, not so much on the watt side, 500 - 650w will be sufficient for about all GPUs, but on the quality side.

ChrinnieSims
6 years ago
@jpkarlsen there is no BSOD. It just shuts off... like someone cut the electricity. I know BSOD's. Used to get them in the old days of computing, back when processors were measured in MHz and internet connections used dial-up.
@holger1405 that's right, no screen like that. I'll be happily simming away and then the computer is just off. Then it reboots. I hate the fact we can't figure this out, but I also have to find out what could be doing it. NVidia forums thinks it is the game by virtue of the fact no other program causes this error.
I've been of the impression that TS4 is the cause of the problem because it doesn't happen with any other game or program no matter how intensive they are on the computer. This may not be a great rig by any measurement, but it still works well enough to deal with intensive programs without crashing. Until TS4 comes into play. I never did this before the time I last played (Feb 2019) and when I resumed (Feb 2020). Though updates have happened. Plus, since it can be random while playing TS4, it has to be something specific to what the game and the system are doing together at that time, right? Like the last time the crash-reboot happened randomly, both sims went to work and time was speeded up while they were gone. They both came home and a few moments after the time stopped running super fast, crash-reboot. But it didn't happen the previous 5 times both sims were at work and time was sped through. Same with sleeping. Also, with Vlad randomly showing up and slowing down time while he's there, I never had that happen then, either.

And no, this is a 64-bit system that doesn't require the Legacy edition. I've already reviewed the specs to ensure I can continue using this edition.
If we can't point to the game, then I don't want to have to start randomly replacing things in order to fix this because that can get expensive quickly LOL but I don't know anything else I can do.
As the last ditch effort, if you were going to tell me, "Hey, dude. If you want to start replacing parts, replace this first...." what would you do? My current thought is to replace the PSU because as @holger1405 pointed out, there are power issues. However, my question is this... if I were to invest in a new PSU and we still see this voltage problem, what would be the next step? And if I replace the GPU, I will most likely upgrade from the 1050 Ti, so then I will still need a new PSU, so might as well start there LOL.
- crinrict
  Hero+
  6 years ago
  @ChrinnieSims I merged your post with the old thread as it seems to be still the same issue you're facing.
  
  Best to retain all the info in one thread so helpers know what you've already tried.
  
  EDIT: Also unsolved to show it's still open.
  - ChrinnieSims
    6 years ago
    Appreciate that.
- holger1405
  Hero+
  6 years ago
  @ChrinnieSims
  
  CoolSimBro wrote:
  
  NVidia forums thinks it is the game by virtue of the fact no other program causes this error.
  
  I've been of the impression that TS4 is the cause of the problem because it doesn't happen with any other game or program no matter how intensive they are on the computer.
  
  To make this absolutely clear, this is not a TS4 problem.
  
  The game of course reveals the problem, but it simply can't shut down the PC like that.
  There are just two things that could trigger this behavior, a system level driver and a hardware error.
  
  If it would be a system level driver you should see a BSOD, and because this is not happening a hardware problem is the most likely cause.
  
  And here the PSU is, as said before, the most likely culprit, especially after the measurements of HWInfo.
  Still, there are other possibilities.
  
  Check the PSU cables, inside and outside the machine.
  Try to use a different wall socket.
  
  Do you see bulged capacitors on the Motherboard or the GPU?
  
  Is the PSU fan working normal?
  
  If you can't find any problem there I would look for a PC shop nearby to test the PSU, a problem on the Motherboard can't be ruled out.
  
  If that is impossible I would start with the PSU. As said, you can buy at a place that allows returns.
  
  But you should replace this PSU in any case if you upgrade to anything stronger than a 1050, not so much on the watt side, 500 - 650w will be sufficient for about all GPUs, but on the quality side.
  - ChrinnieSims
    6 years ago
    I can't disagree because, honestly, I'm an idiot when it comes to this. What I am going to do is just bite the bullet. The ultimate problem is money. I don't have a ton of money to pay someone to check it for me and then buy the part(s) needed to fix it. Since I do want to get a new GPU and that will require more power, I will just get a new PSU next week when I get paid and, hopefully, that solves the problem.
    
    As far as bulging capacitors on the motherboard... from what I can see, everything looks pretty clean and brand new.
    Anyway, I'm settling on a Seasonic Focus PX-750W 80 plus platinum. It's not too bad in price terms. And perhaps the GeForce 2060? Well, thanks for your help. I appreciate it.
- jpkarlsen
  Hero (Retired)
  6 years ago
  @ChrinnieSims @holger1405
  In older times Windows would always show the BSOD screen but this was changed in favor of an automatic restart like you described. The link I posted has instructions on how to disable the automatic restart. After doing that you should see the well known blue screen.
  - ChrinnieSims
    6 years ago
    @jpkarlsen As long as after that I can find a way to restart the system. I will try this and see if I can get any sort of an error message.
    After following the direction in the link and disabling automatic restart.... I forced the error. No BSOD happened, it crash-rebooted again in spite of disabling that option.
    
    Event Viewer shows Kernel-Power event ID 41 Task Category (63), but that only tells me is "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
    For some reason, it didn't generate a BSOD as I said. And the crash is instantaneous, literally like you just pulled the plug from the wall. And while I keep wanting it to not be a hardware issue, the more it happens, the more I kind of think @holger1405 is right because it is just too much like a power failure than anything else.