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UberDrew1's avatar
UberDrew1
3 years ago

Game Crashes on Launch when using steam and/ the EA App

Product: The Sims 4 Platform:Steam-PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? Current What e...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@UberDrew1  I posted instructions earlier, but in case you need it written out:

  • Click Windows key-R
  • In the run box that appears, enter dxdiag
  • Wait for the scan to finish
  • Click "save all information," and save the file to your desktop
  • Click Reply to my post (not Quick Reply), click Browse below the text field, choose your dxdiag, and attach it

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