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apogolypse's avatar
apogolypse
2 years ago
Solved

Game crashes since buying and installing 3-pack bundle

Since I bought a sale bundle the game now crashes after a few minutes of game play. I thought it was a corrupted save file but I've followed the troubleshooting instructions of renaming sims 4 folder to "backup" to trigger creation of a brand new game and the game still crashes after a few minutes of gameplay. Windows is up to date and so is my graphics driver. I have plenty of space on my computer. (I never added mods to my game)

report ID: 9e87484c-82e9-451e-b637-b7f024edfdc9

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @apogolypse  Thanks for the dxdiag, which shows a few serious crashes of the graphics driver.  There are also a few generic Windows update errors, and it's best to clean those up first.  So please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    You'll need to clean-uninstall and reinstall the Nvidia graphics driver.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    You can get a fresh copy of the newest Nvidia driver here:

    https://www.nvidia.com/Download/driverResults.aspx/216928/en-us/

    Restart after installing and before trying to play.  If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically after you've reinstalled the graphics driver.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @apogolypse  Thanks for the dxdiag, which shows a few serious crashes of the graphics driver.  There are also a few generic Windows update errors, and it's best to clean those up first.  So please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    You'll need to clean-uninstall and reinstall the Nvidia graphics driver.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    You can get a fresh copy of the newest Nvidia driver here:

    https://www.nvidia.com/Download/driverResults.aspx/216928/en-us/

    Restart after installing and before trying to play.  If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically after you've reinstalled the graphics driver.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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