Game crashes when closing the gallery
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.62.67.1020 What ex...
Forum Discussion
HI @Brannom
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Thanks for replying. I've attached the DxDiag. But I've just about given up on the game. Here I am on day two of just trying to play it. Textures didn't load, Origin freezes my machine and crashes when trying to repair the game, and after reinstalling, I gave up loading my save game after 25 minutes of load screen. Origin and this game are complete garbage.
- @Brannom Make sure that the game runs on your graphics card and not the chip.
As for the Origin issues, try if it helps if you turn of the Origin web services as described here: https://crinrict.com/blog/2020/01/origin-issues-with-installing-and-updating-origin-and-origin-games.htmlAgain, thank you for the help. I've been at this all day. I performed a refresh on my PC to ensure there were no registry issues. I reinstalled Origin. I installed the game. I made the process startup changes outlined in the link you added. I set both the x64 and LE executables to run using the NVidia graphics card through Graphics Settings. I tried to run Sims 4, but it wouldn't start. It said there was an error with a .dll and I need to repair. I tried to repair, and it hung at 2% for a long time, increasing the estimated time to repair by hours. I canceled the repair, which took a few minutes. Now I'm going to uninstall and reinstall Sims 4 yet again.
Featured Places
