Forum Discussion

Anonymous

8 years ago

Solved

Game Crashes When Lot is Chosen

My Sims 4 game is crashing when I go to a lot. I go through the Create a Sim part fine with no problems, but as soon as I click on a lot, it crashes my entire PC. No error message. No just game cr...

DxDiag.txt66 KB

Phantomlover1717
8 years ago
That seems to be an GeForce error. I've read updating the card should fix it, but I think you have the latest update on the card.

Could you give that a try?

Your card is supported by the game, so that's not the issue.

Phantomlover1717

Legend

8 years ago

Do you have any mods or CC (custom content)? Try taking that out.
See this for more information: [PLEASE READ] Usage of Mods and Custom Content

Have you tried starting a new save?

Anonymous

8 years ago

I don't have any mods or custom content installed. I don't even have any saved games. I finally got an error message yesterday saying that my graphics card was denying access to my Sims 4 game. Any idea on how to allow access?

roberta591
Hero (Retired)
8 years ago
@LouAnna2015 It is quite possible that your video card (chip same thing) is so new it may not be in the game database (yet). Adding the information to the .sgr file is easier then The Sims 3 game as you only have to edit one file. the information you need is available in the dxdiag listing.